Senior Global Service Professional

Location

Irving, TX | United States

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the  Freedom 2 Save student debt program, and  FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. 
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. 

The Opportunity 

The role of  Senior Global Service Professional  is within our Core lab division. 

Main responsibility includes supporting the Global Service and Support organization, by being a Subject Matter Expert in all technical aspects of the organization’s automation informatic system, including ACCELERATOR a3600 and the new GLP automation System. The role requires providing direct and onsite technical support for field engineers, supporting field service escalations, and collaborating with R&D teams to obtain successful resolutions. The creation of service documentation comprises a core responsibility ranging from small procedural documentation modifications to large sections of service manuals and comparable records. Multiple services and support-related project involvement is required.

What You’ll Work On

• Providing worldwide remote and direct support and assisting in designing worldwide product support strategies to the Global Support team on complex technical issues and supporting resolution of elevated technical complaints, collaborating with the instrument manufacturer and R&D to obtain a long-term successful resolution. To support this role, it is estimated onsite and subsequent travel time to average approximately 25% of total time, though this can increase significantly at times of elevated activity.
• Develops, conducts, designs, and leads comprehensive technical training courses.
• Support multiple projects, many of which directly impact the operation and procedures of the Support and Service organization. It is anticipated that multiple projects will occur simultaneously, which requires the utilization of developed product manager skills.
• Represents the Global Service team efficiently and effectively at a variety of Product
• Support, Product Improvement, and Service & Support appointments.
• Authors and verifies technical documentation, ranging from small-scale procedures through to larger service manuals.
• Identifies leading-edge technologies for technical communication.
• Performs retrofit analyses and retrofit management analyses. Signs ECN/DCRs for existing and new products. Develops problem-solving techniques.
• Monitors performance of Clinical, New Launch, and current systems. Performs cost and performance trend analyses, recommends corrective action, identifies risks, and reports results to management.
• Contributes to the development of and implementation of worldwide service and support plans.
• Assists and or performs design functions for serviceability and supportability of engineering activities for new products during product design and launch.
• Analyzes failure data to identify trending and product support early in the design stages.
• Develops and implements installation and preventative maintenance procedures.
• Provides monthly highlights to the Senior Manager.

Required Qualifications

• Bachelor’s degree or equivalent certification in Science, Engineering, Allied Health, or scientific or engineering-related field
• Minimum 4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.

Preferred Qualifications

• Master’s degree in science, Engineering, Allied Health, or a related field  
• 4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.
• Experience with Automation Middleware or similar software products is preferred. For example, Linux OS, application architecture, and networking.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: 

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is $83,000.00 – $166,000.00. In specific locations, the pay range may vary from the range posted.

Job tags

Salary