Network Security and Voice Architect
Location
Pennsylvania | United States
Job description
Role Network Security and Voice Architect
Location Philadelphia, PA
Job Type Contract
Duration Long Term (> 24 Months)
Domain : Telecom
- The job holder will be qualified as Bachelor of Engineering (Computer) or equivalent.
- The ideal candidate for this role will have good leadership skills, with appropriate technical expertise.
- Experience of at least 10 years within Telecommunication having worked on Contact Centre Technologies
- Experience in Financial industry would be preferred.
- Experience of at least 3 years in Voice Biometrics technologies (including Nuance) is requirement for this role.
- Familiar with Genesys Architecture and Integration of various / multiple channels into Genesys
- Stability and scalability, enhancements, improvements
- Extensive experience of NGT and associated ecosystems including SBC, SIP, networking & voice
- Partner with senior business stakeholders, CC heads and other architects within CLIENT to come up work a common workable solution.
- Cloud experience in GCP, AWS and Azure.
- Interoperable integration with Genesys and contact centre solutions.
- Good understanding of networking topologies and their associated interconnectivity with the LAN/WAN infrastructure, Contact Centre infrastructure.
- Vendor communication/relationship. Experience on Genesys, Nuance, Cisco etc.
- Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned.
- Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
- Platform: Genesys 8.x/9.x and above
- Design, implementation, and support of Genesys Cloud solutions, including the migration of Genesys on-premises to cloud.
- Genesys on prem to cloud migration experience required.
- Work with business stakeholders to understand requirements and develop solutions.
- Integrate Genesys Cloud with other systems and applications.
- Maintain and support Genesys Cloud solutions.
- Stay up to date on Genesys Cloud technologies and best practices.
- Implement network security.
- Conducting discovery sessions to understand the current process. Preparing design documents basis discovery outcome sand finalise the delivery scope.
- Walkthrough of delivery scope to the development team and getting it implemented.
- Conducting train, the trainers program.
- Managing and helping the development team.
- Preparing project plan, action trackers and ensure timelines are met.
- Implement SBC solution across HUBs including Oracle SBC.
- Install, Configure, test SBC across regions
- Support all SIP entities (Genesys, Cloud, etc.).
- DevOps experience.
Job tags
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