Location
Eden Prairie, MN | United States
Job description
Complaints Specialist
Eden Prairie, MN | Contract 6 months (potential to extend) | $30-45/hr
Konik is partnering with a local medical device manufacturing company that is seeking to add a contract Complaints Specialist to their team due to a backlog. It is possible for this contract to be extended in to next year, but not guaranteed. This is an early to mid career position, on-site five days a week.
What you could be doing:
- Conducting thorough complaint investigations, ensuring appropriate conclusions, and adhering to established procedures for timely closure.
- Collaborating with operational departments such as Product Development, Manufacturing Engineering, and Quality Engineering to identify and address the root causes of complaints, ensuring effective resolution.
- Directly engaging with customers to investigate and resolve complaints, demonstrating a customer-centric approach.
- Contributing to the development of training materials and process enhancements related to complaints management.
- Facilitating complaint sample returns for inspection/investigation, as required.
- Active participation in quality management system meetings focused on complaints and complaint handling.
- Performing all duties in accordance with industry regulations, standards, and the company's Quality Systems.
What you bring:
- Bachelor’s Degree in the Sciences or related field, or equivalent work experience.
- 1 or more years of product complaint investigation experience with a degree, and 2-5 years without
- Strong computer skills, proficiency in Microsoft Office, and information databases.
- Knowledge of GMP, ISO, QSR, and other relevant international regulations and standards.
- Effective communication skills, both orally and in writing.
- Proven ability to manage multiple tasks and projects.
- Capability to work independently and collaboratively in a cross-functional team environment.
- Customer service-oriented
- Ability to maintain confidentiality and discretion
- Strong analytical skills to define problems, organize data, and draw valid conclusions.
- Background in manufacturing processes for sterile pharmaceutical products and drug-device combination products is a plus.
Willingness to travel between sites as needed.
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Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Konik has been a leader in the technical staffing industry for more than 45 years, providing the fastest and easiest link between employees and employers. Konik has specialized in placing professional, qualified personnel in Minnesota and western Wisconsin businesses since its inception and maintains a strong commitment to customer service.
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