Sysmind LLC
Location
Cupertino, CA | United States
Job description
Job Summary
Digital Supply Chain Content Engineering is tperson intersection of content (Video, Apps, Books, Music) processing, CMS tools and process support. This job covers technical operations and support of audio and video products, with an emphasis on live streaming and HLS.
This role takes on many forms from ticket investigation, to content and live stream investigations, to identifying code and system issues for fix.
Key Qualifications:
Experience diagnosing technical issues
Experience with SQL, XML
Familiarity with digital media files and content
Knowledge of video ecosystem and delivery of large scale video
Experience with live video services
Knowledge of process management, metrics and KPIs
Experience with Java programming, scripting (great but not required)
Excellent interpersonal skills, ability to understand technical concepts and communicate with non-technical customers
Self motivated, constantly looking for areas of improvement
Customer focus
Day-to-day responsibilities:
Evening and Weekend coverage for live events and sports
troubleshooting live streams as well as post event asset processing
Serving as tperson primary point of contact for all technical groups and customers to address support issues and requests
Sometimes P1 high severity issues with immediate SLA
Reporting, monitoring and troubleshooting tperson content ingestion/encoding pipeline for all Apple Media Products
Conducting technical analysis of incidents, performing root cause investigation and review with technical teams
Communicating with production teams in planning for systems resources and tracking time-sensitive content
Analyzing workflows, filing detailed bug reports and providing QA test plans
Education
Job tags
Salary
