Restaurant Manager

Location

Orlando, FL | United States

Job description

General Manager - Dunkin'

At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opportunity for you to join our team as a General Manager at Dunkin'!

Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. With over 13,100 restaurants in 41 countries worldwide, Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel, and muffin categories. As a General Manager, you will play a vital role in providing strong, positive leadership to your team, delivering great and friendly guest experiences, and ensuring operational excellence.

Responsibilities:

• Hire, train, and develop employees
• Communicate job expectations to the team
• Plan, monitor, appraise, and review job performance
• Provide coaching and feedback; discipline when appropriate
• Create and maintain a guest-first culture
• Ensure appropriate staffing levels for exceptional guest service
• Maintain a safe, secure, and healthy environment
• Ensure brand standards and systems are executed
• Control costs to maximize profitability
• Execute marketing promotions and new product roll-outs
• Set sales goals and track results

Skills and Qualifications:

• Fluent in English
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High School diploma or equivalent

Competencies:

Great Focus:

• Understands and exceeds guest expectations
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction
• Resolves guest concerns

Passion for:

• Sets and maintains high standards for self and others
• Consistently meets or exceeds goals
• Contributes to the overall team performance
• Sets and prioritizes important goals
• Reads and interprets reports to establish goals and deliver results
• Seeks ideas and best practices from others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information to make decisions and solve problems
• Identifies root cause of problems and implements solutions
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with the team
• Operates with integrity and treats others with respect
• Encourages collaboration
• Leads others and negotiates effectively

Building Effective Teams:

• Identifies and communicates team goals
• Monitors progress and holds others accountable
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee's strengths and accomplishments
• Listens to others and seeks mutual understanding

Conflict Management:

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts and consistency
• Escalates issues as appropriate

Developing Direct Reports and Others:

• Works collaboratively with employees to create development plans
• Regularly discusses progress, reviews performance, and adjusts plans
• Provides challenging assignments for development
• Uses coaching and feedback to improve performance
• Identifies training needs and supports development opportunities

Business and Financial Acumen:

• Understands guest and competition
• Approaches situations with innovation
• Has a working knowledge of profit and loss
• Understands and manages key performance measures

Location: Turkey Lake foods LLC. 8015 Turkey Lake Rd ste 100, Orlando, FL 32819, USA

If you are a talented and enthusiastic individual looking to join a fun and loving team, apply now to become a Restaurant Manager at Dunkin'! Enjoy flexible schedules, paid time off, dental and health insurance, vision insurance, employee discounts, and paid training. Take this delicious opportunity to learn valuable skills and grow your career in the food and beverage industry. General Manager

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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