Hyatt
Location
Savannah, GA | United States
Job description
We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.
· Oversees and manages the performance of housekeepers to ensure efficient and profitable operations.
· Coach and train all housekeepers to ensure superior products for guest satisfaction.
· Inspects guestrooms and gives appropriate feedback to housekeepers
· Periodically inventories supply and equipment
· Effectively execute the flow of work through assigning tasks of sorting, washing, folding, and ironing according to company guidelines.
· Inspects and evaluates physical condition of establishment
· Prepare and analyze reports on labor cost and production of operation
· Participate in the daily line-up and regular training/departmental meetings
· Maintain Supplies and report to Executive Housekeeping Manager Items to be ordered for efficient operations on a daily basis
· Adhere to safety guidelines
· Assists with corrective action to continuously improve service results
· Assists with interviews, schedules, training, coaching, and counseling, resolving problems, providing open communication, and recommending discipline when appropriate Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
· Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
· Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
· Schedule, assign daily work, lead pre-shift meetings, inform and train team members
· Monitor, observe and assist in evaluating team member performance
· Monitor lobby traffic and adjust staffing accordingly
· Motivate front desk agent team with fun and light-hearted competitions and other interactive activities.
· Communicate all relevant guest and group activity to proper internal parties.
· Run daily reports.
· Ensure special touches by all members of Front Desk team.
· Take incoming reservation calls.
· All other duties as assigned by leadership
· High school diploma or General Education Degree
·1+ years of relevant work experience in similar scope and title
· Experience within luxury brand/markets
Job tags
Salary
