Midas Lakewood
Location
Lakewood, CO | United States
Job description
Wenco Industries Inc. is a family-owned business started in 1975 and continues to grow today. Our growth is driven by the strength of our culture and deep industry expertise. We believe in hiring and maintaining pride filled and empowered employees through an industry leading culture. We utilize the best brands, have empowered employees and a unique culture, which provides the best service to our loyal customers. Wenco Industries owns and operates 2 of the best brands in the automotive aftermarket industry- Midas Auto Service and Big O Tires. We are the premier multi-shop franchisee in the Rocky Mountain Region. Both Midas and Big O have a rich history and are some of the most recognized brands in our market space. We offer affordable benefits, 401K, Sunday’s off and paid time off. Position Summary We are looking for Automotive Service Advisors to support all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Acting as a trusted adviser, the Service Writer ensures that the proposed service/repair solution appropriately matches the service/repair requirement. The Service Writer's job is to earn repeat business and grow new business by delivering exceptional quality service and repair work that matches an honest and accurate estimate. We are interested in recruiting an individual who has exceptional people skills (friendly, sincere, engaging) and is a problem-solver by nature. Although strong technical knowledge is desired, we are open to applicants who have an aptitude for automotive service and repair -- we will provide comprehensive training to the right individual. The ideal Service Writer candidate has a high school diploma/GED, an affinity for automotive maintenance/repair, an unrestricted driver's license and clean driving record, and a strong desire to learn and grow with our business. Responsibilities As a Automotive Service Advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
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