Banquet Administrative Assistant
Location
Chicago, IL | United States
Job description
Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.
At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.
Be Bold, Be Inspired, Be You.
Job Description
WHAT YOU WILL BE DOING:
Do you have a desire to learn and grow within the Food & Beverage world? We’re looking for the “backbone” for our Banquet Department – someone that will thrive in daily operations while keeping our team organized and motivated. Your attention to detail and excellent communication skills will empower our team to deliver exceptional service to our guests & clients.
- Merge & Review Event listing report.
- Responsible for logging revenue & gratuity into designated spreadsheets.
- Work closely with the Accounting department by providing reports and banquet checks in a timely manner.
- Daily responsibilities include printing & distributing server tip sheets, closing banquet checks, printing buffet labels and event signage.
- Set up team for success by creating cover sheet with detailed list of events, start & end times, and server assignments. Responsibilities also include printing manager, server, and coffee break packets for following day’s events.
- Handles all purchasing of office supplies, uniforms, and any other request through BirchStreet.
- Keep inventory of all purchases and uniforms via excel spreadsheets.
- Performs other duties as assigned.
Physical aspects of the position include but are not limited to the following:
- Occasional standing and walking throughout shift
- Occasional lifting and carrying up to 50 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Previous Banquet experience preferred
- Creative and passionate about customer service
- Warm and caring personality
- Highly responsible and reliable
- Able to work in a high-pressure environment
- Excellent interpersonal and communication skills; a team player
- Strong interpersonal and problem solving abilities
- Ability to read, and understand BEOs
- Ability to communicate effectively in oral or written form
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team with or without supervision
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Ability to use Microsoft Office Products (Word, Excel, Outlook)
- Must be able to work any shift assigned, such as holidays, weekends, mornings, afternoons and evenings.
Additional Information
WHAT IS IN IT FOR YOU:
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Job tags
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