Data Manager

Location

Little Rock, AR | United States

Job description

Position Summary

The IT Data Manager will lead the implementation and maintenance of our client level data system and manage staff. This system provides client level data to improve Arkansas Foodbank programs and services to people who are hungry. This position will also work with the Data Systems Director with our ERP systems, reporting, and to implement exploration tools, dashboards, and other data visualizations to deliver insights.

Arkansas Foodbank team members will demonstrate a commitment to our mission and to the fight against hunger in Arkansas. They must have a clear understanding of and ability to articulate the mission and vision of Arkansas Foodbank and a desire to work with diverse populations. Team members must exemplify Arkansas Foodbank values while representing the organization at public, social, and business settings.

Essential Duties and Responsibilities

The IT Data Manager is a vital member of the Information Technology department and collaborates with them to support the implementation of new strategies, programs or initiatives. This position will be comfortable learning new technology, as well as an eagerness to utilize Arkansas Foodbank software systems. They will possess strong interpersonal skills, a spirit of collaboration and team work, and a commitment to hunger relief.

Service Insights System Management

• Lead the development of the implementation plan for rollout of service insights software and ongoing programming
• Build and manage service insights SQL database
• Maintain, wrangle, and analyze service insights data for dissemination among a variety of stakeholders
• Create and support onboarding and training curricula and materials to promote use of Service Insights by Arkansas Foodbank and partner network
• Provide technical support to users in a friendly, timely manner in person and online
• Troubleshoot data inconsistencies including duplicates and typos-working to address these issues at both the agency and Network level
• Know all components of the service insights system in order to provide support to all parties.
• Create and update agency user accounts within the system

Service Insights Staff Management

• Supervise staff and set standards for accountability and measurements of success staff (both performance and behavioral) in accordance with Arkansas Foodbank values
• Develop goals and define metrics for measurement and evaluation of performance
• Provide guidance and direction to subordinates, support team's annual goals and the organization's strategic plan
• Ensure appropriate initial and on-going training and coaching for employees
• Lead change initiatives effectively, ensuring on-going communication with frontline associates
• Create and supplement documentation around processes to aid in improvement plans
• Assist the Data Systems Director with the ERP system, reporting, training, and troubleshooting service tickets for Ceres, Agency Express, Service Portal, Agency Portal, and other software used by organization staff
• Develop jet reports (Excel) to pull data from the ERP (Ceres) for organization staff
• Develop SOPs for data reporting, analysis and use as required

Data Analysis and Management

• Assist the Data Systems Director with the ERP system, reporting, training, and troubleshooting service tickets for Ceres, Agency Express, Service Portal, Agency Portal, and other software used by organization staff
• Develop jet reports (Excel) to pull data from the ERP (Ceres) for organization staff
• Develop SOPs for data reporting, analysis, and use as required
• Create and supplement documentation around processes to aid in improvement plans
• Create and maintain data visualization reports and dashboards for various stakeholders using PowerBI, Tableau, or other data visualization tools
• Conduct ongoing trainings with organization staff on various data-related topics
• Exemplify Arkansas Foodbank values and mission during community projects and at public, social, and business gatherings

Supervisory Responsibilities: This position supervises the Service Insights Coordinator(s). May oversee temps and/or volunteers/Interns.

Position Qualifications

Other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of the Chief Executive Officer.

• Experience in research, evaluation, or data management is required
• Statistical and analytical research experience preferred
• Project management experience preferred
• Experience in a non – profit organization preferred
• Managerial experience preferred

• Bachelor's degree preferred

OR

• Associate degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in Business, Information Systems/Technology, Public Administration or a related field
• Four years of relevant experience.

OR

• High School Diploma or GED
• Six years of relevant experience

Physical Demands and Work Environment

This job operates in a professional office environment. The employee is not substantially exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Arkansas Foodbank values the individual diversity of all employees, volunteers, donors, and clients. Differences in age, race, ethnic heritage, religion, appearance, sexual orientation, and many others provide experiences, viewpoints, and ideas that can strengthen and enrich our organization. We strive to create an organizational culture that values different perspectives and that is based on our organizational values. Diversity is the uniqueness each of us brings to fulfilling these values and achieving our vision.

$45,000 - 55,000/year

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