TekWissen LLC
Location
Warwick, RI | United States
Job description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients, a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets. Their offerings include security software and services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing.
Position: Desktop support technician
Location: Warwick, RI 02886
Duration: 12 Months
Job Type: Contract
Work Type: Non-Driving but may have to drive between sites
Pay rate: $25/hour
Job Responsibilities:
Summary:
1 3 years of computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk-side support technician.
You will be directed by the Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk.
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products
Responsibilities:
Computer hardware setup, basic hardware, and software troubleshooting stills
Provides support for software, hardware, and networking support for desktops, laptops, and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds, and changes as required
Tests and certifies PCs, networks, servers and client-approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
TekWissen Group is an equal-opportunity employer supporting workforce diversity.
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