4Serv Solutions Inc.
Location
Dublin, OH | United States
Job description
POS Technician
Retail/eCommerce Client
100% Onsite in Dublin, OH
Job Description
POS TECHNICIAN
QUALIFICATIONS:
Minimum 3+ years of experience working in Quick Service Restaurant industry supporting the NCRAloha software.
Extensive knowledge on the Client/Client hardware to troubleshoot issues around the Aloha Point of sales systems, iOCD, Delphi OCD, Kiosk, Receipt printer, cash drawer, Kitchen terminals , Kiosk etc.
Have a good understanding of ecommerce applications and architecture to assist in troubleshooting issues.
Diagnosis and troubleshooting of Windows 7 and 10 Operating Systems.
Familiar using the tool Jira and Cherwell to work on the QA lab tickets.
Having Aloha experience is a must.
Extensive knowledge on the payments architecture, setting up esockets and troubleshooting pinpads is required.
To manage and resolve systemic problems which may involve higher-touch or support expertise for RCA.
Advanced diagnosis and troubleshooting of connectivity and network issues in the lab.
An Individual who has excellent written and oral communication skills and is able to prioritize and to multi-task work.
Ability to work in a team and collaborate through direct communication, ticket notes, and documentation.
Maintain a good healthy relationship with other cross-functional support teams within other areas of IT.
Facilitate escalation of issues that cannot be completed within an agreed upon time frame and work with the SWAT team.
Ability to adapt to changing procedures, environments and equipment in the QA space.
Collaborative approach and open communication is a must.
Job tags
Salary
