Purple Drive Technologies LLC
Location
San Antonio, TX | United States
Job description
Job Description:
Provide reporting analytics, research, development, and data insight solutions to the Change and Release Management team through ServiceNow reporting and Performance Analytics capabilities.
Develop world-class reporting for IT change and release management, including industry standard methods, criteria, and visualizations.
Primary Responsibilities:
- Design features as required by team for implementation.
This may be workflows for change, release, major incidents, or problem management
- Develop use case scripts for user acceptance testing and participate in validations
- Fully document reporting solutions and update any relevant documentation
- Support design and implementation of integration for automated reporting
- Develop, document, test any required integrations with the CMDB, Major Incident mgmt.
Required Qualifications:
- ServiceNow Performance Analytics Admin certification
- Tableau reporting experience
- ITIL V4 Foundation or above
- 3+ years of experience as a ServiceNow developer or admin
- 3+ years of ITSM process management
- 3+ years ServiceNow Performance Analytics reporting administration
- Wide-ranging experience working with ITIL framework (v3 or v4)Preferred Qualifications:
- ServiceNow Certified Systems Administration (CSA) certification
- ServiceNow Automated Testing Framework (ATF)
- 2+ years ITBM process design
- 2+ years ServiceNow integrations experience
- Detailed understanding of CSDM
- Experience interpreting user requirements into technical documentation
Report this job
- Dice Id: 91018020
- Position Id: RS130
Job tags
Salary
