Location
Easton, PA | United States
Job description
Operations Manager
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for an Operations Manager. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Operations Manager provides leadership and supervision to an operations team working for the same value stream to create a world-class operations team. This includes, but is not limited to, managing inbound, and, pick/ pack operations, and outbound shipments, and maintaining inventory. The Operations Manager also ensures that departmental and support personnel are focused on continuous improvement and supports a lean culture of inventory, people, and processes.
Responsibilities:
- Accountable to client SLA agreements and site-specific quality and fulfillment targets.
- Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
- Actively contribute to the development of direct reports.
- Full work week responsibility of client or clients (including 2nd shift & weekend/donut shifts if applicable).
- Lead Individual Performance Management program for area.
- Responsible for planning, prioritizing, and communicating shift directives to insure efficiency, accuracy, and quality.
- Interact with clients on operational topics.
- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
- Deliver performance evaluations to direct reports and provide feedback as necessary including salaried member of management.
- Promote and develop a culture of continuous improvement within the value stream.
- Deliver productivity and improvements in line with KPIs.
- Ownership of lean process improvement and CI initiatives.
- Organizes and manages all necessary resources required to improve safety, improve quality, increase customer service, and lower cost.
- Ensure all training and skills development programs, along with all Standard Operating Procures (SOPs) within the value stream are up to date and maintained.
- Promote a culture of high accountability, engagement, and associate empowerment.
- Manage relationship with on-site seasonal staffing representatives and advise director of operations on seasonal labor needs.
- Budget management for value stream.
Qualifications: - Bachelor’s degree strongly preferred / HS Degree or GED required.
- Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar / Six Sigma certification preferred.
- Minimum of 2 years of progressive Operations experience in a manager role.
- Experience leading up to 100 associates.
- Experience in creating productivity improvement through continuous improvement efforts.
- Execution focused.
- Performance oriented.
- Ability to be flexible.
- Strong communication skills.
- Good motivational skills.
- Awareness of internal customer requirements.
- Ability to collaborate and drive performance.
- Analyze data to identify defects and root cause analysis.
- Identify process opportunities to create growth.
- Performance oriented.
- Ability to be flexible.
- Strong verbal and written communication skills.
- Ability to establish and or enhance quality control procedures.
- Must demonstrate capacity to learn ALL operational functions.
- Ability to coach, mentor, and motivate direct reports.
- Ability to influence and collaborate with peers and upper management.
- Must be proficient with Microsoft Office with a strong emphasis in Excel.
- Must have intermediate math skills.
Travel: - This position is not remote.
- Travel is not required.
Hours: Monday-Friday 9am-5pm. Must be available for additional hours as needed.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
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