General Manager / Spa Director

Location

Miami, FL | United States

Job description

The Now Massage Wynwood Is Looking For General Managers

The team behind The NOW Massage Fort Lauderdale and Plantation is excited to bring LA’s hottest wellness destination to Miami in the amazing Wynwood neighborhood.

Why Choose Us?

- We Welcome And Desire Career Growth: We believe that if one of our team members is investing in their career growth then we should match them in support and Opportunities for that growth as best we can. If someone desires to climb the ladder then we see it as our duty to remove obstacles when we are able to and provide as many opportunities as we can. This is especially true as  we are a small company growing quickly and will need amazing talent to fulfill greater responsibilities for us in the future.

- The Now Massage has High Demand Among Customers In South Florida: In Just the first 18 months of being open, our Fort Lauderdale location has grown from 0 to 1,507 monthly services and 1024 members. Considering that it takes on average 18-24 months for a business to become sustainable you can see why we are not only making waves in the market but we are solidifying ourselves as the leader.  Our business is here to stay and here to thrive even more.

- We Believe In The Value of Rewarding Commitment and Excellent Work

If you see yourself as someone who strives for excellence then you should apply for this job. We believe that the quality and results of our work represent us in a meaningful way. Because of that,  we hire only those who care about how they work and the quality of it.

- Owned by Seasoned Entrepreneurs Who Know What They Are Doing: This Location Specifically is Owned by Rose and Danny Figueroa. Rose and Danny are seasoned business veterans. Before The Now Massage, they started, grew, and sold a multi-million dollar business in a highly competitive industry. Giving them the cool-headedness and experience necessary to enter a competitive market like the massage industry and not only survive but thrive in a short amount of time.  We strive to never have you worry about incompetent bosses ever again.

- We Genuinely Care About Good Culture In The Workplace: At the Now Massage Wynwood, we want to build a happy harmonious community. Giving guests memorable experiences like no other but also helping coworkers thrive and have a joyful time at work while getting the respect you deserve.  This plays a large role in hiring decisions.

Job Description

Job Summary:

• The General Manager is responsible for the leadership and mentoring of the Experience Guide, Massage Therapy, and Management teams. Oversees seamless operations of the business unit while adhering to budget and financial goals. Works side by side with Experience Guides leading by exemplary example.

Duties and Responsibilities:

• Responsible for projecting a positive image within the boutique, maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
• Inform staff of job responsibilities, performance expectations, guest service standards, and corporate policies and guidelines.
• Able to perform, with a high level of excellence, all duties, and responsibilities as required of the Experience Guide team.
• Provide top-level guest service for all including internal guest service.
• Lead by example in promoting services, enhancements, membership, and retail, as well as special events, promotions, and/or discounts available.
• Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
• Review secret shop reports, guest survey results, and other data to identify areas of improvement.
• Consistently assess employee performance and provide constructive feedback to the champion continued growth of team members.
• Properly document and deliver appropriate corrective action as needed when employees are not performing to company standards and/or violate company guidelines and policies.
• Train staff in the use or sale of products, programming, or services.
• Check boutique equipment to ensure proper functioning.
• Coordinate schedules to maximize usage and efficiency.
• Develop staff service or retail goals and guide staff in goal achievement.
• Adhere to boutique budgets and financial goals.
• Inventory products and order new supplies.
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
• Monitor and prepare payroll for Experience Guides and Massage Therapists in coordination with the accounting department.
• Recruit, interview, and hire employees.
• Respond to customer inquiries or complaints with urgency and speed.
• Schedule staff or supervise scheduling.
• Verify staff credentials, such as educational and certification requirements ensuring all remain current.
• Direct facility maintenance or repair.
• Collaborate with Leadership Team during regular meetings regarding any improvements.

Position Requirements:

• Min. 2 years in a Management Position
• Experience managing a team of atleast 10 people in total

Must be detail-oriented and can multi-task while managing a high-volume business. Ability to be efficient and productive in a fast-paced environment with strong skills in day-to-day operations. Must have the enthusiasm and possess excellent guest service skills for both internal and external guests. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening, and computer skills. Must be a team leader and enjoy mentoring people.

If You’re Interested, Apply Today!

The NOW offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy. The NOW has quickly become LA’s hottest new wellness destination for locals and globe-trotting influencers alike.
The NOW is designed to serve as a sanctuary from the bustling city. Our aesthetic incorporates raw elements and natural materials to create a chic minimalist oasis. Interiors are inspired by nature. Natural wood surfaces and exposed beams are coupled with sheep skins and rawhides, cactus galleries and crystal grids. All the elements are aligned with nature and form the ultimate zen environment for optimum relaxation.
The NOW’s menu was crafted with the individual in mind with fully customizable enhancements from our Deep Tissue add-on, to Calm Balm, to our wildcrafted Herbal Heat Therapy among others. Come in for a 25 minute massage after a long day or book that refreshing 80 minute deep tissue for some real you-time.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.

Job tags

Salary