Account Manager

Location

Phoenix, AZ | United States

Job description

Account Manager needs 1+ years' experience
Account Manager requires:
Strong organizational and problem-solving skills with the ability to pay attention to detail
Ability to handle multiple tasks in a fast-paced growth-oriented environment
Good communication skills to effectively interact with internal and external business partners
Ability to work overtime when volumes are high to meet business needs and department service level agreements
Ability to work cohesively within a team environment
Personal computer skills to include various software package including, word processing, spreadsheet, electronic mail, presentation
Account Manager duties:
Receives and effectively handles sensitive and complex incoming requests utilizing appropriate systems, policies, regulations, procedures and other reference material.
Provides customer support and follow-up.
Provides customer support by accurately completing all related account and account maintenance requests to include, but not limited to, account opening (all types including sweep accounts), account closures, stop payments, address changes/corrections and
check orders. Issues cashier's checks when required.
Communicates with other bank operational areas on customer related issues to obtain resolution and develops and maintains records of specific issues.
May monitor Positive Pay file process within designated timeframe to ensure proper notification to Bank Operations.
May reconcile CAB suspense account, processes E-Payments and chargebacks and provides proper notification on a daily basis.
Assists with establishing existing customer setups to include, but not limited to, adding, deleting, and maintaining accounts.
Submits necessary supporting documentation for imaging and ensures compliance with banking policies, regulations and regulatory statues.
Assists in training new Account Management team members and provides cross-training when requested.
Employment Type: Temporary
Salary: $ 17.00 Per Hour

Job tags

Salary