Mercedes-Benz Service Genius
Mercedes Benz of Myrtle Beach
Location
Myrtle Beach, SC | United States
Job description
Mercedes-Benz Service Genius Job Description:
Position Overview: Mercedes-Benz Service Genius will be responsible for the overall appearance, workflow and customer experience of the Mercedes-Benz of Myrtle Beach service lane. Provide expert guidance, technical support, and education to Mercedes-Benz service clients regarding the features, functionality, and technology within their vehicles. Your passion for Mercedes-Benz vehicles, strong communication skills, and ability to simplify complex technical information will enhance the overall ownership experience for our customers. This position will begin your automotive career and we will provide you a career path as well as invest in your ongoing education and personal growth within our team.
Responsibilities:
- Customer Engagement:* Welcome customers and create a positive first impression by showcasing enthusiasm and expertise.
- Engage with customers to understand their needs, preferences, and possible technical questions related to their Mercedes-Benz.
- Conduct a condition pre-service walkaround video of the customer's vehicle using our app. Identify any vehicle damages or potential service needs by simply pointing it out in the video. Apply vehicle hang and key tags and ensure the customer is introduced to the proper Mercedes-Benz service advisor
- Ensure consistent flow in the Mercedes-Benz service lane.
- Properly move client’s vehicles to the next stage of the process.
- Pre stage Mercedes-Benz service loaners as well as customer pick up.
- Utilize exceptional interpersonal skills to build lasting relationships with customers and enhance their satisfaction with the brand.
- Product Knowledge and Demonstration:* Develop an in-depth understanding of the features, technology, and functionality of various Mercedes-Benz models.
- Demonstrate and explain vehicle features to customers, highlighting advanced technology, safety systems, infotainment options, and convenience features.
- Assist customers in setting up and personalizing their vehicle's advanced settings and functions.
- Technical Support:* Provide technical assistance to customers by addressing their questions, concerns, and troubleshooting challenges related to vehicle systems and technology.
- Collaborate with the service department and technicians to find solutions to technical issues and concerns.
- Education and Workshops: * Participate in ongoing Mercedes-Benz education courses and workshops
- Create informative materials, guides, and resources to help customers optimize their vehicle's capabilities.
- Digital and Online Support:* Assist customers in navigating Mercedes-Benz digital platforms, including mobile apps and online resources.
- Provide guidance on remote services, over-the-air updates, and online connectivity features.
- Feedback and Collaboration:* Collect feedback from customers and relay insights to the dealership, helping improve customer experiences.
- Collaborate with the sales and service teams to identify opportunities for customer engagement and satisfaction improvement.
Qualifications:
- Clean driving record with valid Driver’s license.
- High school diploma or equivalent; technical or automotive-related education is a plus.
- Passion for Mercedes-Benz vehicles and a strong interest in automotive technology and innovation.
- Excellent communication skills, with the ability to convey technical information in a clear and understandable manner.
- Customer-focused mindset, with a genuine desire to provide outstanding service and support.
- Proficiency in using digital tools and platforms, including mobile apps and online resources.
- Patience, empathy, and a positive attitude when working with customers.
- Strong problem-solving skills and the ability to adapt to evolving technology.
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Discounts on products and services
- Family owned and operated
- Long term job security
- Opportunity to work with the prestigious Mercedes-Benz brand and gain valuable experience in the automotive industry.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- Supportive and inclusive work environment.
- Join a reputable company with a commitment to delivering exceptional customer service.
If you are enthusiastic about Mercedes-Benz vehicles, have a knack for simplifying technical concepts, and enjoy interacting with customers, we invite you to apply for the Mercedes-Benz Service Genius position. Join our team and play a key role in enhancing our customers' ownership experiences through expert guidance and technical support.
About Us:
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
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