Location
New York, NY | United States
Job description
- Have excellent written and verbal communication skills.
- Strong problem-solving skills
- Skills in developing a good rapport and personal relationship with guests.
- Great memory for names and faces.
- Warmly and efficiently welcome and seat guests accordingly and promptly.
- Build and plot the reservation book to optimize seat utilization and to ensure positive guest experience.
- Direct rest of Host staff to maintain high standards of service execution.
- Act to best resolve problems to the satisfaction of all parties involved.
- Ensure all information provided to guests and team members is current and accurate.
- Recognize regular and VIP guests and learn their seating preferences.
- Maintain exceptional cleanliness & organization at the host station (always menus to stay clean, stay updated, current versions, organized based on different shifts.
- Worked with Open table & Resy
- Communicate clearly and effectively with guests, managers, and fellow team members to ensure guests feel well taken care of
- Possess knowledge of the local area to provide relevant directions, recommendations, and resources to successfully fulfill guest requests.
- Maintain a constantly professional, friendly, and hospitable workspace.
- Successfully coordinating with Servers and assisting in service all needed guest’s information.
- Pull out chairs and present menus individually.
- Answers phone calls and provides information on reservations, availability, restaurant hours and services.
Job tags
Salary
