Location
San Luis Obispo, CA | United States
Job description
Job Description:
COMPANY CULTURE
Region is changing how you experience wine. We offer an incredibly broad selection of regional wines, available by the taste, glass, or bottle, in a comfortable and approachable environment – at home or at a Region location. Whether you’re out for a drink or want to dive into regional nuances, we’re here to further wine’s mission to bring people together.
Region’s model has been uniquely designed as a winery co-op featuring 50 local, hard-to-find wines on tap as well as featuring a revolving local winery each week at our hand-pour bar, all in 2 locations – our first in The Barlow in Sebastopol, CA and our second location opened in April 2022 in downtown San Luis Obispo just under the Hotel SLO. Region is striving to develop a unique culture where together everyone enjoys their work, visiting our partnering wineries, being active and truly enjoying our regions.
We aim to make working with our team an engaging and fulfilling experience. Work directly with 35+ wine brands and their winemakers. Expand your knowledge of the wine industry, while diving deeper into what makes these wine regions so captivating, diverse, and unique.
JOB SUMMARY
This position is responsible for the total customer experience and operations of Region San Luis Obispo. Guiding the guest experience and ensuring the highest level of hospitality in the tasting room through leadership and teamwork while managing a successful, motivated and inspired staff.
ROLE RESPONSIBILITIES & EXPECTATIONS
- Manage the business aspect of the tasting room including scheduling, staff training and overall team management, exemplary customer service and rock solid sales abilities
- Assemble and maintain a high performing team, providing the guidance and motivation required to drive success
- Create effective schedules and quickly resolve conflicts to ensure the tasting room is well staffed and managed at all times
- Work directly with winemakers and featured wineries to support their specific operational needs each week
- Educate guests on our available wine selection and winery partners representing the San Luis Obispo AVA and all the sub-appellations within it and surrounding areas.
- Assist with maintaining wine inventory and a balanced wine list of 50+ wines
- Create a memorable experience for guests
- Be an expert about our wines and winery partners
- Guide guests to wines by accentuating their existing wine preferences while expanding their wine curiosity and knowledge
- Assist with the in-house events from planning, staffing, set up and sales
- Sustain a clean environment for our guests and staff
- Exercise timeliness and superior hospitality
- Prioritizing sanitation and safety standards
- Display excellent verbal communication with all staff, guests & winery partners
- Interact with guests, vendors and team members with a friendly, positive and professional disposition
- Propensity to thrive in fast-paced environment under pressure, while exhibiting a sense of urgency
- Strong attention to detail and high standard of excellence
- Willingness and eagerness to learn and be coached while still leading a team
- Maintain a professional appearance and attitude
- Perform other duties as assigned by the Owners
QUALIFICATIONS
- Must be 21 years of age
- College degree in retail/business management or hospitality, or equivalent experience required
- Tasting room retail, DTC sales, restaurant or hospitality industry experience required
- Proven track record of professional and successful team building, references required
- Enthusiasm for wine and interest in expanding expertise
- Availability to work weekends, special events and holidays
- Proficiency with company computer systems, software, calendars and reports to include: Gmail, Word, Excel, Google slides, Adobe Acrobat, Tock reservations system and Slack.
- Competency with POS system and general technology
- Valid driver’s license
- Must have or be able to obtain TIPS license
- Must have or be able to obtain CPR/FA Certificate
PHYSICAL REQUIREMENTS
- Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies
- Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks
- Ability to stand for long periods of time
Job Type: Full-time
Compensation:
$25 - 30 (plus tips) or Competitive Base Salary (depending on experience)
Average TIPS per hour $15- $40
With the standard of hospitality we aim to provide our customers, our staff's performance has resulted in considerable levels of tips for our staff.
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