The Walt Disney Company
Location
Anaheim, CA | United States
Job description
Financial Analyst
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Job ID
10080269
Location
Anaheim, California, United States
Business
Disney Parks, Experiences and Products
Date posted
feb.. 19, 2024
About the Role & Team
"Let’s make some magic!” If your three wishes are to enjoy your job, make wishes come true, and merge that with technical skills, Disneyland Resort Ticket Administration may be the place for you. In this position, you will be a system administrator for Galaxy - the software used for managing ticket products. You will assist with questions about configuration of products and users from various stakeholders around the Resort. In addition, you will work on confidential projects and changes in technology around ticket products, reservations, and enhancing the overall Guest experience. You must thrive in an ever-evolving environment with fluctuating daily goals.
What You Will Do
You will lead project and system enhancement work including design, prioritization, and user acceptance testing. You will review data, analyze trends, and provide monthly reporting and use that information to identify options to reduce or eliminate future issues or control gaps. You will implement new projects through partnership with leaders, peers, and Resort partners. When recommending changes, you will confer with your leader and proceed with development upon approval from your leader. On this team, we will empower you to make decisions relative to everyday operations and workload, including resolution of issues.
Support project timelines for all ticketing system enhancements and implementations; work with leadership and Technology to ensure goals are met and work with Operations to ensure successful system rollouts
Coordinate capture and resolution of project requirements and punch lists
Maintain confidentiality and support Resort-wide and interdepartmental projects by managing, designing, or contributing to enhancements
Contribute to training materials and methods of procedure
Ensure accurate setup and testing of ticket products and systems
Contribute to the development of written operating guidelines and procedures for all processes
Ensure compliance with company guidelines and requirements as well as internal controls by implementing policies, procedures, and security standards
Lead scheduled compliance audits to ensure adequacy of controls (including Sarbanes-Oxley)
Maintain relationships with partners (Technology, Financial Systems, Revenue management, Pricing, Sales, Marketing, Operations) and become a subject matter expert on ticket product, procedural guidance, and ensure compliance with ticket and system policies
Participate in resolution of ticketing system and product setup related issues
Provide procedural education to end-users of the ticketing system including documenting processes
Function as support liaison with domestic Ticket Administration partners
Function as support liaison with Technology on any ticketing system that could potentially affect sales through Main Entrance Operations, Digital Technologies, mitigating issues that could negatively affect the Guest experience
Manage reports for product importing, exporting, and auditing
Identify areas of opportunity to improve efficiency for the department while understanding downstream impacts
Consolidate information to propose change while clearly stating risks and opportunities
Handle rush requests for ticket programming and constant interaction with numerous departments
Work in a hybrid-flex work model where four previously identified days a week will be at the on-site office in Team Disney Anaheim and the option to work from home the other day
Required Qualifications & Skills
Strong critical thinking and problem-solving skills
Ability to work independently in a remote location and to work well in close quarters during on-property days
Proficiency to financial/operational systems like Galaxy or Jira
Knowledge or experience in database management
Robust experience with accounting principles, processes, and internal controls
Excellent time management and ability to prioritize work efficiently
Demonstrated project management skills
Solid ability to multi-task while maintaining an attention to detail
Outstanding social skills
Accepts and applies feedback
Effective written, verbal, and listening communication skills
Proficiency in spreadsheet maintenance and word processing (e.g. Excel, Word, Smartsheet)
Willingness to learn new software applications
Must be available for on-call shifts in evenings, weekends, and/or holidays as needed and scheduled by leadership
Preferred Qualifications
Minimum five years of experience with product management, system administration, or technology
At least 1 year of in-park operations or front-of-house experience
Education
Bachelor’s degree or equivalent work experience required
Bachelor’s degree in Business, Finance, or Technology preferred
Benefits:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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