Customer Support Consultant
Location
College Station, TX | United States
Job description
Position description:
As a Customer Support Consultant, you will assist our customers over the phone to troubleshoot issues and help increase the utilization of their account and/or product. After training, you will be responsible for supporting our Who’s Calling, Callbright and Add On Auto products. Who’s Calling, Callbright and Add On Auto are affiliates of The Reynolds and Reynolds Company. Some of your specific duties will include, but are not limited to resolving technical problems, answering product questions, training customers on products, and providing solutions to improve their business.
You will also become an expert in supporting one or more of the following products we offer: Kodata, ClickPath, Test First Hiring.
In this role you will also help to research and document customer issues, work in partnership with our sales organization, and work on special projects as needed.
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Requirements:
- Degree preferred, but not required
- Basic PC skills
- Excellent communication and problem solving skills
- High attention to detail
- Desire to work with customers over the phone
- Previous customer service experience preferred
Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, we also have an onsite medical center and you can participate in company-sponsored events such as our Annual Family Picnic.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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