Media and Compliance Coordinator

Location

Norristown, PA | United States

Job description

Salary $50,000 year

Position : Media and Compliance Coordinator

Classification: Non- Exempt

Scope of Position: Provide onsite and digital support to the CareerLink ® Operator(s) and build compliance systems to ensure that all PA CareerLink ® customers have positive experiences. Work with leadership to establish and enact policies and best practices that meet local, state, and federal Equal Opportunity (EO) standards.

Essential Functions:

• Serve as the local point of contact for PA CareerLink ® Management and staff regarding EO requirements, reporting, and customer inquiries
• Communicate with local workforce board EO officers regarding EOO initiatives
• Provide clear goals and expectations to all PA CareerLink ® staff regarding EO standards and implementation
• Suggest recommendations to resolve EO issues, customer grievances, accommodation requests and document appropriately to both PA CareerLink ® Operator and LWDB.
• Work closely with the ES Complaint System coordinator to ensure the smooth handoff of non ES-related complaints to the appropriate entity.
• Connect with the EDSI Talent Team and external partners to hold regularly scheduled training on topics such as Diversity, Equity & Inclusion, ADA Guidelines, Non-Discrimination, and Confidentiality
• Partner with Equal Opportunity Officer to complete EO compliance audits as necessary
• Promote cross-training with PA CareerLink ® staff and partner organizations regarding best practices for service delivery to their respective customers.
• Track and produce reports of staff who have attended professional development and equal opportunity related training.
• Ensure all PA CareerLink ® offices present appropriate signage in designated areas
• Complete and conduct regularly scheduled compliance audits and corresponding reporting
• Review and update all printed and electronic customer materials to ensure documents meet EO standards
• Collaborate with LWDB and PA CareerLink ® partners to ensure reasonable accommodations are available for all customers to access PA CareerLink ®
• Create and maintain a sustainable resource list of area colleagues who speak multiple languages for quality customer communication, along with updated language line information
• Inspect physical workspaces and equipment to maintain compliance with EO standards
• Assist local workforce board EO Officers and PA CareerLink ® Operator with developing and maintaining outreach plan including the development or enhancement of approaches for effective outreach to promote equitable access to services for all residents.
• Edit and post content to social media to promote services, events, and resources, while maintaining compliance with required taglines.
• Contribute to marketing strategy by leveraging social media to identify and engage customers
• Track social media engagement to identify high-performing ideas and campaigns for scalability

Other opportunities as available

Education and Experience Requirements :

• 2-5 years of human resources, training, and compliance/quality assurance experience highly preferred
• Bachelor degree in related field required
• 1-3 years of demonstrated social media expertise
• Experience with Canva, Constant Contact, or other mass marketing tools preferred
• Must be able to demonstrate experience in delivering high quality customer service
• Must be able to work independently and in a team setting
• Must be proficient with Microsoft Office tools
• Proven ability to analyze data and trends to make recommendations on improvement
• A valid driver's license and clean driving record required

Job tags

Salary