---

---

Location

Ithaca, NY | United States

---

Job description

Visitor Services and Gallery/Building Assistant

About the College, School, or Department

The Museum enhances and supports faculty teaching across Cornell's schools and departments by hosting approximately 350 class sessions per academic year in the Museum's galleries and classrooms. Educational outreach programs for the regional community are core to Cornell University's land-grant commitment to public engagement: we serve over 6,000 schoolchildren from schools in a 90-mile radius of Ithaca and offer professional development trainings for regional teachers, many of whom teach in rural areas and for whom the Museum promotes intercultural understanding and global awareness.

The Opportunity

We seek a Visitor Services and Gallery/Building Assistant to join our dynamic team In coordination with your supervisor, you'll play a key role in maintaining the smooth operation of our gallery and reception desk. Your responsibilities will include greeting visitors, providing information, and answering questions, as well as managing multi-line telephone systems and mentoring the security interns as they cycle through all front-line duties. You'll also assist with administrative tasks such as sorting mail, filing, and making copies. Additionally, you'll support our Chief Preparator with display installations and assist the Building Coordinator with facility maintenance tasks. Ensuring the safety of artwork, staff, and visitors will be a top priority, including performing security checks, monitoring lobby activity and security cameras, and assisting with opening and closing procedures as needed.

Core hours this position is performed are typically Sunday, Tuesday, Wednesday, Thursday, Friday 8:30AM to 5:30PM, with flexibility expected for coverage of evening and Saturday events, where you will have at least 10 days of notice before your schedule is flexed for either a later shift start on a weekday, or an exchange of working a Saturday instead of a Sunday. Your weekly schedule will be mutually agreed upon between you and your supervisor.

Visitor Services Reception (50%):

• Greet visitors, school groups, and tours, providing information about the Museum, Cornell, and Ithaca.
• Register participants for education programs and track visitor attendance.
• Answer multi-line telephone, redirect calls, and take messages.
• Maintain the appearance of the lobby to create a welcoming environment.

Museum Security (30%):

• Log all activities and monitor access to facilities.
• Perform security checks of personal belongings.
• Monitor lobby and security cameras, ensuring adherence to safety protocols.
• Welcome guests to galleries, answer questions, and ensure compliance with Museum rules.
• Provide event security and report incidents as needed.

Administrative (10%):

• Sort and distribute incoming mail, maintain lobby signage, and provide administrative support to Museum staff.

Other Responsibilities (10%):

• Assist with display installations, facility maintenance, and participate in special projects as directed.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• High School diploma with at least 6 months of relevant experience.
• Self-motivated, resourceful, reliable, encouraging, and team minded.
• Must have strong customer service and relational skills, effective written and verbal communication skills, detail oriented, ability to multitask due to fast paced surroundings.'
• Demonstrated experience to coordinate events and meetings.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion , and wellbeing.
• Passion about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing. Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Experience working in a setting requiring security responsibilities strongly preferred.
• Knowledge of Cornell and the Ithaca area helpful, as well as an interest in and appreciation for art and education.

Rewards and Benefits

No Visa Sponsorship is available for this position.

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

University Job Title:

Administrative Asst II

Job Family:

Administration

Level:

B

Pay Rate Type:

Hourly

Pay Range:

$19.01 - $20.30

Remote Option Availability:

Fully Onsite

Company:

Endowed

Contact Name:

Carolyn Chow

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

Current Employees:

Online Submission Guidelines :

Employment Assistance:

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2024-02-16

---

Job tags

---

---

Salary