Communications Specialist

Location

Harrisburg, PA | United States

Job description

Do you have a valid EMT, EMD license or have a NREMT certificate?

If so, join our team of Life Changers!

UPMC is hiring a Full-Time, Communications Specialist to support the office in Harrisburg. 

Evening , weekend and holiday availability is required to support the hours of operation.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Schedule: Night Shift, 12-hour rotating schedule!

Purpose:
The Communications Specialist functions as a direct facilitator in processing and executing service requests for Community LifeTeam EMS. Responsibilities include obtaining the appropriate information for service requests and providing any additional assistance necessary to meet the system’s needs. The Commination Specialist provides support to EMS providers during prehospital notifications as well as facilitating Medical Command calls between prehospital providers and EMS Medical Command physicians. The Communications Specialist functions as a part of the Communications Center and shares responsibility for working cooperatively with all team members. The Communications Specialist dispatches and communicates with all Community LifeTeam assets, maintains logs and records, and performs other duties as assigned. Supports and upholds the mission, goals, and objectives, of the Community LifeTeam system at all times.

Responsibilities:

• Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor promptly.
• Demonstrates proficiency in the operation of all methods of communication including telephone, radio, and e-mail.
• Documents unusual operational matters in the dispatch record and /or special report system as warranted.
• Performs all assigned duties, including daily, weekly, monthly, or other duties assigned by the Communications Manager, or Director of Community LIfeTeam including (but not limited to): (Participating in shift reports from off-going crew, Answering and responding to inquiries in a timely and efficient manner, Reviewing procedures/ Policies, Maintaining a clean workspace environment)
• Collects and promptly processes request information including demographics, medical necessity, and other necessary information.
• Reflects a positive attitude to the customer in a high-stress environment at all times, with a clear understanding of who the customer is.
• Utilizes appropriate safety channels to report safety concerns and uses tools available to enhance a safe work environment
• Responds promptly and efficiently to requests for service (air and ground).
• Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor in a timely manner.
• Adheres to uniform policy and maintains a professional and neat appearance while working and representing Community Life Team/UPMC
• Demonstrate competency in resident dispatch response procedure and documentation.
• Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio, or other appropriate communication methods
• Adheres to the drug and alcohol policy at all times.
• Function as a resource for all new Community LifeTeam team members and actively participate in the development and training of new staff.
• Completes all official documentation promptly such as payroll, expense reports, orientation forms, etc.
• Demonstrate competency in the successful use of attending physician.
• Participates constructively in the quality improvement program when requested.
• Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment.
• Participates in education and training sessions positively and constructively.
• Coordinate communications between transport teams, faculty physicians, and referring and receiving hospitals.
• Document and retrieve information/data on computer/network systems including interventions, and other pertinent patient care information on time.
• Demonstrates competency in assigning requests for service to the most appropriate patient transport mode (i.e., helicopter, fixed wing, or ambulance).
• Ensures confidentiality of patient information at all times.
• Adheres to rules for scheduling, including schedule requests, minimum time, and availability.
• Reports for work well rested, and fit for duty.
• Seek guidance from the Communications Supervisor as needed for unusual operational circumstances or guidance regarding policy decisions.

Job tags

Salary

$21.07 - $31.63 per hour