Location
Johnstown, PA | United States
Job description
Spangler Subaru is looking for a top-notch service advisor. This applicant must have excellent customer service skills and the ability to handle a fast-paced environment. We are looking for a goal oriented, self-starter.
Schedule: rotating schedule of 4 days a week
Service hours of operation: Monday through Friday 7:30am to 6:00pm and Saturday 7:30am to 3:00pm
Our Commitment to you:
- Benefit package: healthcare, vision, dental, life insurance, supplemental plans, retirement plan, vehicle purchase discounts, paid time off, paid holidays…
- Competitive compensation
- Excellent Culture
- Great Reputation
Responsibilities and Duties
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records; helping to order parts and maintaining inventory.
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
- Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Qualifications and Skills
- Minimum 2 years Automotive Service Advisor experience required
- Dealertrack system experience a plus
- A team player who is focused on providing exemplary customer service
- Ability to multi-task in a fast-paced work environment
- Basic mechanical understanding of an automobile
- Strong organizational skills and detail oriented
- Possess an acceptable driving record and a valid driver’s license
Why Spangler Subaru...We have been around for over 50 years... maintaining a strong presence in and commitment to our community. We seek team members who are customer focused, skillful communicators and solution driven professionals…If you share in the philosophies and practices of Subaru of America and Spangler Subaru, you could be the fit we are seeking.
…Let us know more about you
- offer of employment contingent upon criminal background check results
- Equal Opportunity Employer
Job tags
Salary
