Internal Account Manager

Location

Marlborough, MA | United States

Job description

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

The   Internal Account Manager  (IAM) will be responsible for lead generation, upsells, and total attainment of laboratory diagnostic services to accounts within an assigned territory through telesales as well as in-person visits. IAMs will be aligned with specific Account Executives (AE) who will partner with them in growing the business. The IAM’s book of business typically consists of accounts with up to $3,000 monthly revenue.

• Develop and implement sales plan to target accounts for growth in line with regional market strategy. 
• Manage account inquiries in a manner to minimize account attrition and negative volume variance. 
• Assist field sales staff by prospecting new business opportunities and evaluating potential growth opportunities of existing clients. 
• Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc. 
• Drive sales through pre-call planning, post-call analysis and follow-up. 
• Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns. 
• Educate customers on all new products and services through telemarketing. 
• Implement Integrity Selling on all sales calls; engage the Why Quest messaging 
• Maintain a breadth of knowledge of all connectivity products and solutions (i.e. Care 360, EMR interfaces, QDRS) 
• Develop and maintain knowledge of tests and services provided by competitors and utilize this information to solidify or enhance Quest Diagnostics’ market position. 
• Field travel to build stronger relationships, develop sales/service acumen and close select leads with AEs 
• Cover Open Territories as assigned by manager. 
• Utilize SalesForce.com and complete all administrative tasks on time. 
• Ensure total compliance with all company policies and government regulations. 
• Manage other projects/responsibilities as assigned by manager. 

Job requirements:

• Bachelor's Degree; preferably in Business, Marketing, or the Life Sciences.

• Some sales experience preferred

• Demonstrated solid communication skills, both oral and written

• PC skills including knowledge of Microsoft Software

This position is remote but requires residency in the larger Boston area, as there will be occasional field work. 

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.   Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.  

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.

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