Customer Service Representative REMOTE

Location

Arizona | United States

Job description

Elevation is one of the nation s largest providers of residential solar storage energy efficiency and energy intelligence technology providers.

With a focus on ethical business practices and customerfirst values we are one of the fastestgrowing companies in the country a multipleyear Department of Energy contractor of the year and recognized as one of the best places to work.

Desired Qualifications:

• High school diploma general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Responsibilities:

• Maintaining a positive empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders forms applications and requests.
• Keeping records of customer interactions transactions comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Perks and Benefits:

• Competitive salary.
• Health benefits.
• Flexible work arrangements.
• Professional development opportunities.
• Generous paid time off.
• Retirement savings options.
• Employee discounts and perks.
• Diversity and inclusion initiatives.
• Company culture and values.
• Opportunities for advancement.

customer service,customer satisfaction,energy,customer support

Job tags

Salary