Front desk associate

Location

Canton, OH | United States

Job description

Summary:

We are seeking a friendly, efficient, and customer-oriented individual to join our team as a Hotel Front Desk Associate. As the first point of contact for our guests, you will play a vital role in ensuring their satisfaction and comfort during their stay. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for providing exceptional guest service.

Key Responsibilities:

Guest Check-In and Check-Out: Greet guests with a warm and welcoming demeanor.
Assist guests with the check-in and check-out processes efficiently and accurately.
Verify guest information and payment details, ensuring all data is current and accurate.
Issue room keys and provide information about hotel amenities, services, and policies.

Reservations and Booking: Answer phone calls promptly and professionally. Assist guests with room reservations, modifications, and cancellations. Maintain an up-to-date knowledge of room availability and rates.

Guest Services: Address guest inquiries, requests, and complaints courteously and promptly.
Coordinate with other hotel departments to fulfill guest requests. Provide information on local attractions, dining options, and transportation. Handle cash and credit card transactions accurately and securely.

Administrative Tasks: Maintain an organized and tidy front desk area. Complete daily reports, shift handovers, and other administrative tasks. Keep records of guest accounts, billing, and payment transactions. Assist in maintaining and updating guest information in the hotel management system.

Security and Safety: Ensure the safety and security of guests and property by following hotel procedures. Handle emergency situations calmly and effectively, following established protocols.

Qualifications:

• High school diploma or equivalent.
• Previous experience in hospitality is preferred.
• Excellent communication skills in English.
• Proficient in using computer systems, including reservation software and Microsoft Office.
• Strong interpersonal skills, a positive attitude, and a friendly demeanor.
• Ability to handle challenging situations with patience and professionalism.

Benefits:

• Competitive pay.
• Employee discounts on hotel stays and amenities.
• Opportunities for career growth and development in hospitality industry

To apply, Please submit your resume to [email protected] . We look forward to reviewing your application!

Job Types: Full-time, Part-time

Pay: From $11.50 per hour

Expected hours: 16 – 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Job tags

Salary