Human Capital Solutions, Inc
Location
Richardson, TX | United States
Job description
Title: Sr System Admin Tier 3 Tech Support Reports to: IT Director Location: Richardson, TX Travel requirements: Up to 20% Remote: No remote or hybrid
Minimum
5+ years experience working for an MSP required
5 to 7 years: Azure, 365, Teams, SharePoint, Server and Domain experience required
Nice to haves:
IT Certifications: MS Azure, 365, and Security
IT Certifications: Cisco CCNA, CCNP, or ISC2 SSCP, CISSP
Job Description
The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.
Support and administration of servers, Microsoft 365, Azure, Virtual environments, storage, security and Backup Disaster Recovery (BDR) infrastructure both in-premise and cLoud-based solutions.
Handling of escalations and advanced support of service requests, beyond the abilities of the higher tier Service Desk Technicians.
Assisting the project and technical alignment teams with implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both in-premise and cLoud-based solutions.
Responsibilities
Seeking passionate IT Support Specialists to delight customers while driving operational excellence!
Responsibilities:
Customer Happiness Champion: Take ownership of resolving technical issues promptly and effectively, ensuring high customer satisfaction through responsive communication and proactive problem-solving.
Documentation Dynamo: Maintain and update documentation for supported systems, keeping our knowledge base fresh and accessible.
Mentorship Maven: Guide and develop junior team members, fostering a collaborative learning environment.
Required Skills and Experience:
Genuine Customer Service Hero: Possess an unwavering commitment to delivering exceptional service, consistently exceeding client expectations.
Focus Master: Demonstrate the ability to prioritize tasks and maintain composure under pressure.
Problem-Solving Ninja: Tackle challenges head-on, independently and efficiently, finding solutions within tight timeframes.
Independent Action Star: Thrive in an environment that rewards initiative and proactive ownership.
Teamwork Whisperer: Collaborate effectively, communicate clearly, and navigate conflicts constructively.
Self-Motivated Rockstar: Embrace a fast-paced environment and bring your drive to excel every day.
Technical Expertise:
Microsoft Azure Ace: Possess in-depth knowledge and experience with Azure infrastructure and services.
MicroSoft 365 Guru: Teams, SharePoint, and Exchange.
MS Server strength: Deep understanding of Microsoft server and domain concepts.
Diagnostic Detective: Skilled in identifying and resolving technical issues across varied systems.
Service Scholar: Comprehensive knowledge of the organization's key IT services and support protocols.
Tool Tech: Proficiency in support tools and techniques, leveraging technology to deliver efficient service.
Strong typing skills: Ensure quick and accurate data entry to streamline service ticket handling.
Bonus Points:
Possess relevant IT certifications such as Microsoft Azure, 365, Security, Cisco CCNA, CCNP, ISC2, SSCP, CISSP
Benefits:
Medical, Dental & Vision
Life Insurance
Basic, Voluntary, & Paid Time Off (Vacation, Sick & Holidays)
Auxiliary Benefit Offerings (Legal Shield/Aflac).
Screening Questions & Ask:
Will you now or in the future require any type of work authorization sponsorship?
No remote or hybrid. Are you willing to report to the company onsite location five days a week?
Please list your experience with ConnectWise ticketing system
Please describe in detail, your working experience in a Managed Service Provider?
Please list your current relevant certifications.
Join our team and make a difference!
Job tags
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