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Customer Care Advocate - Remote | WFH


Get It Recruit - Hospitality


Location

Overland Park, KS | United States


Job description

This is a remote, full-time role with a competitive salary of $44,000 - $49,000 per year.

As a Care Advocate, you will serve as the main contact and trusted advisor for current and prospective customers seeking long-term care solutions. Your primary goal is to enroll new policyholders through warm outreach and inbound calls.

In this role, you will:

- Conduct outbound calls and emails to educate potential customers on products/services and promote enrollment

- Receive inbound calls from interested prospective customers and guide them through the enrollment process

- Maintain updated customer records in the CRM system

- Partner with clinical staff to quickly resolve any customer service issues

- Continuously expand your knowledge of the industry, products and enrollment best practices

- Meet monthly sales targets and other key performance indicators

We are looking for candidates with:

- 1-3 years experience in sales, preferably in healthcare, insurance or call centers

- Strong problem-solving, customer service and communication abilities

- Proficiency with CRM platforms and MS Office (Word, Excel)

- Excellent time management and organization skills

- Ability to adapt to a fast-paced, changing work environment

- Dependability, reliability and a team player attitude

This is a fully remote position that includes virtual onboarding and training. Candidates must have an active life/health insurance license for Kansas or Missouri. A college degree is preferred but commensurate experience is accepted.

This is a fantastic opportunity to grow your sales career while helping customers access quality long-term healthcare. The remote work setup provides location flexibility. With a competitive base salary and commission structure, top performers can earn $60,000+ per year.
Employment Type: Full-Time
Salary: $ 44,000.00 49,000.00 Per Year


Job tags

Full timeRemote job


Salary

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