Customer Support Specialist

Location

Boca Raton, FL | United States

Job description

It's our people that make Shoes For Crews special! We hire talented people who support our values and provide training and coaching to our crew to meet their career objectives. Our success comes from great team work and exceptional individual effort. We strive to reward collaboration and recognize accomplishments in an environment of mutual support and respect. It's much more than a great place to work, it's where our crew looks forward to Monday, not Friday.

What You Will Love About US

• Great Company Culture-Awarded one of the TOP companies to work for
• Competitive salary
• Generous Health Benefit Package (some at NO cost)
• Prepare for the future-401(k) (with 3% match)
• Paid vacation, holidays, and sick leave
• Hybrid and remote schedules
• Employee recognition platform
• Employee discounts (Including a FREE pair of shoes
• Wellness program
• Robust onboarding program
• QUPID Committee
• Engagement Committee

Our mission is to keep the workforce safe on the job with comfortable, quality protective footwear solutions-reducing accidents and saving money!

Shoes For Crews, LLC (SFC) is a dynamic designer, manufacturer and business-to-business marketer of the most technologically advanced, top-rated slip-resistant footwear for the foodservice, hospitality, industrial, and healthcare workplaces. SFC protects over 3.5 million workers per year in over 120,000 workplaces from slip and fall accidents. For over 30 years, the Company has built its reputation through innovative product development technologies, proprietary manufacturing, and distinct niche marketing

Responsibilities:

• Engage with customers through various touch points and applications. Such as but not limited to, Salesforce case queues, client platforms, NetSuite, fax, ADA, Project44, phone queues, and customized in-house systems.
• B2B order placement - High demand, high volume multi-line and bulk ordering
• Review and apply detailed and specific requirements to provide service and resolution to customer requests.
• Research, validate and process claim requests, such as but not limited to, shipping resolutions, processing returns, exchanges, credits, rebilling, fraud investigation, client web portal issues and other processing as assigned.
• Act with an appropriate sense of urgency to resolve and satisfy customer needs and timelines.
• Serve the internal Sales team with customer needs and requests.
• Maintain client confidentiality and account security measures.
• Cross-functional collaboration with other internal departments.
• Performance of any Customer Support related duties as needed.

Requirements:

• 1 year claims processing or related "processing" experience.
• 2 years Customer Service.
• Commitment to achieving personal growth and success.
• Exhibit unwavering professional, honest, and ethical behavior.
• Demonstrate accountability and ownership of performance.
• Understand and perform well within a team dynamic.
• Salesforce case management or similar system experience (preferred)
• Display exemplary attention to detail.
• Excellent written and verbal communication skills - minimum 40 wpm keyboarding - proficient in Microsoft office software applications.
• Exhibit excellent problem resolution and critical thinking skills.
• Able to demonstrate observable self-drive, and skilled to work independently.
• Build and demonstrate expertise - maintain strong product and process knowledge.

Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful consideration of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.

Job tags

Salary