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Location

Carrollton, TX | United States

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Job description

We're Hiring: Manager of Field Service and Technical Support at HomePro

Welcome to HomePro, the forefront innovator in the smart home technology industry. For over two decades, we've been dedicated to transforming homes with cutting-edge automation, security, and entertainment solutions. Located in the vibrant heart of Texas, HomePro is committed to enhancing the living experience through exceptional service and groundbreaking technology. We are currently on the lookout for a driven and skilled Manager of Field Service and Technical Support to lead our service excellence to new heights. If you are passionate about technology, excel in leadership, and are committed to providing outstanding customer service, this role might be your next career milestone!

Our benefits include:

• Full-time managerial position with a competitive salary
• Attractive performance-based bonuses and incentives
• Comprehensive retirement savings plan with company match
• On-site fitness center access
• Generous Paid Time Off (PTO) and paid holiday policy
• Exclusive employee discounts on HomePro products and services
• Comprehensive health, dental, and vision insurance available after 60 days

Key Responsibilities for a Manager of Field Service and Technical Support:

Leadership Excellence: Lead and inspire a team of field service technicians and technical support staff to deliver exceptional customer service and meet service goals.

Strategic Planning: Develop and implement strategies to improve service efficiency, customer satisfaction, and team performance.

Operational Management: Oversee daily operations of the field service and technical support departments, ensuring adherence to policies and standards.

Customer Relationship Management: Serve as a senior point of contact for customer escalations, fostering positive relationships and resolving issues effectively.

Technical Training and Development: Champion the continuous training and development of team members, promoting a culture of learning and innovation.

We're Looking For:

• Proven leadership experience in field service management or technical support, preferably within the Home Security or smart home sectors
• Strong motivational and team-building skills, with a track record of achieving results through others
• Excellent problem-solving abilities and a strategic, analytical approach to challenges
• Outstanding communication and interpersonal skills, with proficiency in managing customer expectations
• Experience with service software systems, CRM tools, and modern technology solutions
• A minimum of a Bachelor’s degree in Business Administration, Engineering, or related field is preferred

As a key leader in the HomePro team, you will have the opportunity to drive service excellence, mentor a talented team, and contribute to our mission of bringing smart home technology to more households. This Manager of Field Service and Technical Support role is your chance to advance your career with a company passionate about innovation, quality, and the customer experience. Embark on this exciting journey with HomePro and help us shape the future of smart living.

Job Type: Full-time

Ready to enhance your leadership career and make a significant impact in the smart home technology field? Apply now, and let’s explore how you can fit into the HomePro family, where we’re dedicated to making homes smarter and lives easier.

TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568

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Job tags

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Salary