Inflight Services Supervisor

Location

Providence, RI | United States

Job description

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Breeze is hiring- join us!

The Inflight Services Supervisor, reporting to the Regional Manager Inflight Services, will support their assigned base and will collaborate with other departments to ensure the highest level of safety, efficiency, and overall success of Breeze. To achieve that objective, they will monitor the overall performance of a team of flight attendants and provide guidance and leadership while supporting departmental goals.

Here’s what you’ll do

• Lead initiatives to achieve on-time performance goals set for their base/region
• Execute daily, weekly, and monthly operational plans and respond to irregular operations as needed
• Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions
• Maintain performance and reliability reporting and corrective action for their base’s Flight Attendants
• Coach and develop flight attendants to reach and exceed expected performance levels
• Conduct fact-finding and investigation meetings with respect to performance, reliability, operational activities, etc. while being accountable for timely and accurate follow-up
• Assist recruitment with hiring Flight Attendants
• Promote safety and compliance with all regulatory and Breeze requirements
• Demonstrate knowledge of key base and department metrics and performance indicators and the department’s performance relative to them
• Perform line evaluations as an ATS when necessary
• Maintain accurate employment records of Flight Attendants
• Ensure and maintain a safe environment and operation
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

Here’s what you need to be successful

Minimum Qualifications

• 2+ years leading a diverse workforce
• 3+ years flight attendant experience
• Ability to read, write, speak, and understand the English language
• Ability to obtain and maintain current Breeze Airways Flight Attendant Certification
• Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
• Ability to be cross-utilized in the Inflight Services and Station Operations departments
• Knowledgeable in Inflight Service and working with the FAA, DOT, and TSA
• Must pass a DOT pre-employment drug test
• Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
• Outstanding leadership capabilities, with ability to lead, train, and motivate

Preferred Qualifications

• 4-year degree or equivalent work experience

Skills/Talents

• Competent in interpersonal communications (soft skills), collaboration, critical-thinking, and problem solving
• A self-starter with excellent verbal and written communication skills
• Good work ethic
• Ability to work in a fast-paced team environment
• Ability to handle stressful environments
• Proven ability to lead and coach others
• Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
• Ability to travel often
• Exemplifies Breeze’s safety culture, values, and mission

Perks of the Job

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.comthen click “Careers” at the bottom of the page.

Job tags

Salary