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Location

Michigan | United States

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Job description

Job Description

Overview

Konica Minolta is offering a wide variety of career opportunities and is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.

With over 1,000 employees across the U.S. and Canada, Konica Minolta has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.

 

The ideal candidate possesses an enthusiastic, and growth-oriented, personality capable of thriving in a fast-paced dynamic environment. Passionate about technology and providing outstanding experiences for our clients. We seek team members who are focused on providing excellent customer service, a hunger to get their hands on multiple Infrastructure technology environments and can resolve issues related to desktop and application technologies.

Responsibilities

System Specialists for hardware repair are technicians and leads who are Apple-certified specialists in product repair. They handle in-warranty and out-of-warranty repair cases for Macs, iPads, iPhones, and more. They are required to maintain an array of specific certifications associated with hardware services. The senior leads may act in a supervisory capacity over repair centers and are responsible for the duties therein.

 

The System Specialist will join a team of engineers, project managers, and team leaders who deliver professional endpoint computing services, with a strong emphasis and competency around Apple. The ideal candidate is an experience Apple technician looking to be part of a diverse managed services provider delivering enterprise-grade services.

 

Position Responsibilities

• Enforce business compliance by strictly adhering to guidelines for Apple Authorized Service Provider organizations as set forth in relevant documents.
• Perform product repair by strictly adhering to guidelines for AppleCare repair, parts ordering, inventory management, and customer service as set forth in relevant documents.
• Maintain currency of relevant professional certifications for repair.
• Maintain repair center equipment, materials, consumables, tools, and remaindered parts.
• Generate repair reporting using established tools and methods.
• Participate in strategic business development for repair operations.

Qualifications

• High school or equivalent, associate degree preferred.
• Apple repair certifications, including Apple Certified Mac Technician (includes several individual product qualifications), and iOS Qualification (with individual product qualifications).
• Candidate possesses and demonstrates working knowledge of the Apple OS platforms. Apple IT or OS certifications beneficial but not required.
• Experience repairing major OEM PCs such as Dell, HP, or Lenovo considered highly desirable.
• 2-3 years of relevant technical support and IT customer service experience. 
• Performs work and solves problems independently and with limited supervision.
• Handles technical issues and problems, escalates appropriately to solve difficult challenges. 

 

This is an onsite hands-on role. Remote work is not possible.

About Us

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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