Lovejoy Sr Application Engineer

Location

Downers Grove, IL | United States

Job description

Lovejoy, a company in the Timken family of brands, is hiring a Senior Application Engineer.

The primary function of the Senior Application Engineer is to be the primary technical resource for the field sales force, and are responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the sales team as the key technical advisor and product advocate, the Senior Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The Senior Application Engineer must be able to establish and maintain strong relationships throughout the sales cycle.

ESSENTIAL RESPONSIBILITIES:

• Maintain expert level of product knowledge and application.
• Articulate technology and product positioning to both business and technical users.
• Provide design and specification development support to distributors channel partners and OE channel partners.
• Listen, understand and convey customer requirements.
• Perform technical/ product training for sales people, estimators, and engineers within channel partners.
• Assist in the design and development of new products and tools necessary to make channel partners comfortable and successful at selling product portfolio
• Maintain accurate records of channel partners, opportunities, quotes, projects, contacts and correspondence in company approved databases
• Travel to project sites to perform start-up, integration, and training services
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Maintain professional business relationships within channel partners.
• Provide status of ongoing projects and future projects.
• Identify customer's needs and sales opportunities to help future growth.
• Available for Travel.

TECHNICAL/FUNCTIONAL SKILLS:

• A technical background sufficient to understand the technologies and technical issues involved within the territory, project and the industries, to anticipate and identify technical obstacles and to make reasoned and appropriate recommendations
• Strong interpersonal, collaborative and team building skills; Able to partner with and lead people with different personalities and responsibilities, demonstrating conflict management and negotiation skills; Adaptive; Confident; Persuasive; Proactive
• Strong business acumen—ability to quickly develop and display knowledge of the product portfolio to aide in the strategic goals and growth of the business
• Experience in identifying market opportunities with a track record of coordinating market strategies
• Results oriented; ability to commit to and follow initiatives through to completion
• Manage time and work flow and create effective call plans

BASIC QUALIFICATIONS:

• Bachelor's degree is required, preferably in engineering or mechanical; Master's degree is preferred.
• Strong communication, interpersonal and organizational skills with proven Project Management skills are required.
• 7 years experience in customer service or sales support is required; 10 years is preferred.
• 3 years experience in  Technical Applications engineering position for mechanical based systems is preferred.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Job tags

Salary