Service Operations Manager

Location

Fargo, ND | United States

Job description

As a Service Operations Manager, you will be responsible for overseeing the day-to-day service operations of the company. This includes managing a team of service technicians, ensuring efficient and timely service delivery, and maintaining high levels of customer satisfaction. You will work closely with other departments to streamline processes and improve service quality. Additionally, you will be responsible for managing the budget, monitoring key performance indicators, and implementing strategies to drive operational excellence. The ideal candidate has strong leadership skills, excellent problem-solving abilities, and a customer-focused mindset.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field is encouraged

• Proven experience in service operations management

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Ability to analyze data and make data-driven decisions

• Knowledge of operational best practices and industry trends

• Exceptional problem-solving and decision-making abilities

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability

Job tags

Salary