Senior Manager, Strategic Account Management
Location
Hoboken, NJ | United States
Job description
What you'll do at
Position Summary...
What you'll do...
About Data Ventures:
Data Ventures exists to unlock the full value of Walmart’s data by developing and productizing B2B data initiatives that empowers merchants and suppliers to make better, faster decisions for the business.
We are seeking a customer-centric, analytical, and highly motivated individual to join our Product Success Team. The Research Manager I is responsible for cultivating and maintaining strong relationships with assigned accounts to drive a high level of customer satisfaction, successful product use and customer retention. You will serve as the primary research point of contact – focused on understanding customer success criteria, addressing questions, resolving issues, and serving as a trusted advisor.
For the right candidate, this is a career-defining opportunity to join us at a critical moment and have a significant impact. The ideal candidate should have a proven track record providing primary research expertise, account management, and outstanding communication skills.
What you’ll do:
- Build strong, long-term relationships with assigned accounts, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer account lead.
- Serve as product ambassador, keen on educating prospects and customers on the use and benefits of our product.
- Execute all aspects of the research process from research design and questionnaire writing, field management to analysis, and interpretation of the results.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
- Be the client advocate by identifying product updates that reflect customer requests, industry, market, and competitor trends.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth.
Who you are:
- Highly motivated, self-directed and possess a driven personality capability of working within tight deadlines.
- You are able and nimble – and can work in a “start-up” like environment embedded within our large Walmart international corporation.
- Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
- Data savvy with a strong attention to detail and accuracy.
- Passionate about technology, marketing, market research and consumer insights.
Minimum Requirements:
- Bachelor’s degree in relevant field.
- 5+ years of market research experience.
- 5+ years of customer success and/or client-facing experience.
- Excellent written, verbal, presentation and phone communicate skills with the ability to adapt conversations for technical and non-technical audiences.
- Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint.
- Familiarity with online data collection tools (e.g. Qualtrics, Decipher, etc.).
- Knowledge of SPSS and/or other quantitative reporting tools highly desirable.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at .
The annual salary range for this position is $108,000.00-$216,000.00
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Stock equity incentives
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
221 RIVER ST, HOBOKEN, NJ 07030, United States of America
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