OneHeart Medical Staffing
Location
Richardson, TX | United States
Job description
The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.
The first area is the support and administration of servers Microsoft 365 Azure virtual environments storage security and Backup Disaster Recovery (BDR) infrastructure both inpremise and cloudbased solutions.
The second is handling of escalations and advanced support of service requests beyond the abilities of the higher tier Service Desk Technicians.
The third is assisting the project and technical alignment teams with implementation of servers Microsoft 365 Azure storage and BDR infrastructure projects both inpremise and cloudbased solutions.
RESULTS OF THE POSITION & KEY ACCOUNTABILITIES
Resolving service tickets on quickly and permanently
Customer Satisfaction: Keeping clients happy.
Documentation: developing & updating documentation of systems supported
Leadership taking responsibility to mentor and develop junior members.
MUSTS (TRAITS)
Possess and demonstrate a genuine desire to provide excellent customer service to clients.
Demonstrate the ability to prioritize and focus on the task at hand.
Demonstrate the ability to follow through on projects in a timely manner.
Establish the ability to take initiative independent of direct supervision.
Ability to work in a team communicate effectively and manage confrontations/conflicts.
Selfmotivated with the ability to work in a fastmoving environment.
Experience working for an Managed Service Provider
MUSTS (TECHNICAL)
Strong Microsoft Azure experience.
Strong Microsoft 365 Teams SharePoint experience.
Strong Microsoft server and domain experience.
Networking experience.
Diagnostic skills of technical issues.
Service awareness of all organizations key IT services for which support is being provided.
Understanding of support tools techniques and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service request details.
WANTS
Relevant and current professional IT Certifications such as:
Microsoft Azure 365 Security.
Cisco CCNA CCNP.
ISC2 SSCP CISSP.
Must Haves:
1. Experience Working for an MSP (5 years)
2. Strong Microsoft Azure experience (57 years)
3. Strong Microsoft 365 Teams SharePoint experience (57 years)
4. Strong Microsoft server and domain experience (57 year)
NOT REMOTE
Remote Work :
No
Job tags
Salary
