Kelly Services
Location
Naperville, IL | United States
Job description
PLEASE NOTE: Must be authorized to work lawfully in the United States for any employer without sponsorship. For immediate consideration, please (1) apply and (2) email your resume directly to: [email protected] .
Kelly® Science & Clinical is seeking a remote Field Application Specialist for a 6-month contract position at a leading client in Chicago, IL. If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.
Pay Rate:
$40.00/Hour
Overview:
Provide in-field assistance to the Diagnostic Sales team for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. Provide technical direction and support to customers on instrument operation, assay implementation, and maintenance of company products. Conduct technical presentations and product demonstrations for customers. Work collaboratively with Sales, Marketing, Technical Support, Service and global business units to identify and assess customer needs in order to provide high quality customer care that exceed expectations.
Schedule:
Monday – Friday, 1 st : Standard Hours
Responsibilities:
Integrate CONFIDENTIAL COMPANY instruments (including installation), assays and connectivity solutions into customer laboratories and provide support to the customer during the evaluation and implementation process.
Independently manage assigned territory to include travel and scheduling.
Provide demonstration of CONFIDENTIAL COMPANY instrumentation, software and reagents to current and potential customers.
Jointly develop account strategies with Sales Representatives aimed at increasing CONFIDENTIAL COMPANY business and retaining current business.
Conduct technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of CONFIDENTIAL COMPANY technology.
Proactively provide enhancements for development and optimization of CONFIDENTIAL COMPANY assays, software and hardware.
Follow normal standard of work for documentation and customer complaint handling to ensure total customer satisfaction.
Ensure install and customer management database is updated with full activity traceability.
Qualifications:
Education or Experience (in years):
Bachelor’s degree in field with 5+ years of related work experience OR
Master’s degree in field with 3+ years of related work experience OR
Doctoral degree in field with 0-2 years of related work experience.
Knowledge & Skills:
A minimum of 3 years of Medical Technologist/Clinical Laboratory Scientist experience.
Experience in molecular and microbiology techniques.
Experience using current technology for documentation and communication.
Required Competencies & Behaviors:
Demonstrated excellent project management skills.
Demonstrated excellent customer relations/service skills.
Self-motivated and independent problem solving.
Goal oriented, results driven.
Strong interpersonal and communication skills.
Works independently and team orientated.
Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook).
Preferred Experience & Skills:
Hands-on experience with lab automation systems.
Hands-on experience with LIS/connectivity.
Experience with CRM, SAP or similar.
Internal Relationships:
Sales team.
Field Service Engineers.
Technical Support.
Business Operations.
Marketing team.
Solutions team.
External Relationships:
Customers.
Key opinion leaders.
What Happens Next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry – even if this position doesn’t work out, you’re still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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