Service Writer and Rental Coordinator
Location
Bridgeport, WV | United States
Job description
C & B Equipment, a progressive family-owned company that has grown over 30 years to include John Deere Ag, material handling and power sports locations has an opening for a Service Writer/Rental Coordinator at one of its material handling locations in Clarksburg, West Virginia. A Service Writer/Rental Coordinator is responsible for dispatching, invoicing, and taking customer calls under the direction of the service manager relative to the service department’s operation. This individual will perform functions to support the work order process, ensuring that all charges related to work orders are posted properly and closed on a timely basis. This individual will verify warranty information prior to forwarding it to the Warranty Processor and handle communications with customers in a professional manner. This individual will also have the responsibility for implementing key initiatives pertaining to coordinating rental procedures for that location.
Essential Duties:
- Receive incoming field calls from customers regarding maintenance needed on equipment.
- Dispatch technicians to job sites.
- Open work orders as directed by the Service Manager and responsible for timely processing until closed and invoiced.
- Invoice customers in a timely manner once repair orders are complete.
- Maintain Service Department filing records.
- Update customer profiles using equipment, hours, or other information from the customer work orders.
- Monitor Service Technician efficiency reports.
- Field internal and external customer inquiries to the Service Department.
- Follow up on shortages and expedites issues by reporting to the manager.
- Complete rental processes for the branch including quoting, coordinating deliveries/pickups, customer billing and tracking rental inventory.
- Prepare and manage rental agreements with customers.
- Assist in collection calls on past-due rental invoices as needed.
Requirements
- Previous material handling industry experience is preferred.
- Associate degree in Business/Marketing or related field preferred.
- Strong communication and organizational skills required.
- Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
Benefits
- Competitive pay based on your experience
- Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more
- Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year
- Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us
- Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live
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Job tags
Salary
