Adecco
Location
Springdale, AR | United States
Job description
Adecco is currently assisting its client in their search for a Customer Service Associate position located in Springdale, AR 72762 zip code.
Pay rate - $21.00/HR
Shift: Monday – Friday (night/weekends schedule as needed)
Training Shift: Sun – Wed/ every other Saturday for at least 3 weeks.
Length: 6 months+
The Customer Service Associate CSA has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customers organization, product needs processes and procedures and partnering with the Sales team to provide the
highest level of customer service to all accounts. This position will be a floating/fill in position for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed.
Job Duties:
· Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.
· Establishes and maintains positive, effective relationships with key internal contacts
· Utilize several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc.) to problem solve for all business units.
· Maintains knowledge of all internal client policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information
· Utilizes available resources to identify the most cost-effective solution to best service the needs of client and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent client, their relationship with its customers and accurate delivery of products to external customers.
Experience requirements:
· Bachelor’s degree or equivalent work experience in transportation or logistics
· 1- 3 years business experience
· Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.
· Strong written oral and interpersonal skills
· Ability to multi-task; Positive attitude; Problem Solving skills; Negotiation skills
Why Work for Adecco:
· Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan.
· Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.
· Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Apply Today to be considered for this Customer Service Associate job and any other positions with Adecco.
Pay Details: $21.00 to $28.56 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.Job tags
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