Location
Albany, NY | United States
Job description
Title: DAMIS support
Location: Remote
Are you passionate about leveraging your technical expertise to support disaster management and emergency response systems? We are seeking a talented individual to join our team as a Remote DAMIS Support Specialist. In this role, you will play a crucial part in providing technical assistance and support for our disaster asset management information system.
Qualifications:
- Previous experience in providing technical support, ideally within disaster management or emergency response systems.
- Familiarity with asset management systems or GIS software would be advantageous.
- Proficiency in troubleshooting software and hardware issues.
- Knowledge of database management systems, particularly those used for asset tracking and management.
- Familiarity with GIS software for mapping and spatial analysis.
- Ability to assist users with software functionalities, data entry, and system navigation.
- Understanding of networking concepts and capability to troubleshoot basic networking issues.
- Experience with mobile technology and data collection tools utilized in disaster management scenarios.
- Experience with DAMIS or similar asset management systems is highly desirable.
- Proficiency in Microsoft Office suite, especially Excel, for data analysis and reporting.
- Familiarity with customer relationship management (CRM) software for user support and issue tracking.
- Excellent communication skills to effectively interact with users, comprehend their requirements, and deliver satisfactory support.
- Capacity to collaborate within a team environment.
- Demonstrated patience and empathy when assisting users, particularly during stressful disaster situations.
- Strong problem-solving skills to promptly address technical challenges and provide solutions.
- Ability to prioritize tasks and manage multiple support requests simultaneously.
- Attention to detail in documenting issues, troubleshooting steps, and resolutions.
- Ability to adhere to established procedures and protocols for system support and maintenance.
- Adaptability to rapidly changing circumstances and effective performance in high-pressure situations typical of disaster response efforts.
- Bachelor's degree in computer science, information technology, disaster management, or a related field.
- Relevant certifications such as CompTIA A+, GIS Professional (GISP), or certifications specific to the DAMIS platform are advantageous.
If you are ready to contribute your skills to support disaster response efforts from the comfort of your own home, apply now!
Job tags
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