Card Services Specialist

Location

Key West, FL | United States

Job description

Position Summary

The Card Services Specialist is responsible for monitoring internal and external systems for all card programs, performs a variety of clerical, data entry and administrative duties related to our debit and credit card program. Assists both internal and external members with card related issues across all platforms and systems. Monitors and analyzes suspicious activities on account holders cards/accounts to minimize loss exposure.

Duties and Functions Essential to the Successful Performance of the Job:

Management reserves the right to add or change duties listed.

• Provide excellent member service to all internal, external, and potential credit union members.
• Enter new debit and credit card applications, issue credit card plastics, update credit/debit card limits, set up and cancel auto pays, process balance transfers, process credit card payment reversals and other monetary adjustments, establish and maintain appropriate files and records on member accounts.
• Process new, lost/stolen and replacement debit cards, credit cards and Home Equity Line of Credit (HELOC) cards.
• Monitor and analyze suspicious activities on account holders' debit cards, credit cards, HELOCs and Instant Issue for potential fraud or risk to minimize loss exposure. Take action as needed, including contacting members.
• Process and respond to fraud and disputes claims according to the regulations and internal procedures.
• Support branch personnel with questions regarding debit/credit cards, including card activities, card statements, disputes, and monetary adjustments.
• Function as a guide for Branches in regard to Instant Issue troubleshooting and questions.
• Assist our members with account inquiries, problems, adjustments, and changes by telephone, e-mail, or correspondence.
• Comply with all department and credit union policies and procedures.
• All other duties as assigned.

Minimum Job Requirements:

· High school diploma or general education degree (GED)

· One to three years of similar or related experience.

· Experience working in a financial institution (preferred).

· Proficiency with computers

· Excellent communication and interpersonal skills.

· Strong organizational skills with attention to detail and accuracy.

· Ability to navigate multiple technologies while staying engaged with members

· Able to sit for an extended period of time

· Strong member focus with the ability to have detailed conversation with our members

· Ability to document member account activities thoroughly and concisely

· Ability to effectively prioritize work

· Ability to approach problems logically and with good judgement to ensure appropriate outcome

· Proficient in PSCU software and FSP (preferred).

None

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Keys Federal Credit Union expects that its employees will conduct themselves with the highest ethical standards. The Credit Union also expects its employees to conduct business in accordance with all Bank Secrecy Act, anti-money laundering and other regulatory laws. Information security and confidentiality of member information are of the utmost importance to the Credit Union. Employees shall not knowingly provide assistance to individuals who attempt to violate or avoid these laws or the Credit Union's policies.

Job tags

Salary

$20.76 per hour