Senior it application support analyst opportunity

Location

Newton, MA | United States

Job description

The Sr. IT Application Support Analyst supports the continued development and maintenance of the web application for EdAssist clients. This role will perform second level application troubleshooting, issue resolution and root cause analysis and will assist in technical implementation of new clients. Must have excellent research and troubleshooting skills and be able to multitask in a fast-paced environment.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

What you will be doing:

• Implement and support medium-to-large scale projects while working directly with technical and functional business teams.
• Triaging and/or resolving issues as a member of the Application Support team.
• Work with internal and external technical staff and vendors
• Work with external vendors to troubleshoot and resolve internal applications.
• Design and implement Steady State support tools for day-to-day maintenance of the EdAssist tool.
• Assist in creation of application troubleshooting documentation.
• SLA Management and Enforcement with consistent delivery of excellent customer service.
• Respond to client service requests that range from ad-hoc reporting using SQL Server Reporting Services to system enhancement requests that require opening a ticket for system development.
• Support payroll and data validations for multiple clients to ensure accurate data is being reported.
• Validate interface transmissions and the execution of various batch processes.
• Configure, validate and deploy the Single Sign On (SSO) functionality using SAML.

What we hope you bring to the role:

• Bachelor's degree in computer science or related field required, relevant experience may be considered in lieu of applicable degree
• Background in providing technical application support for web applications.
• Excellent communication skills, ability to communicate with a wide variety of people both written and verbal.
• Previous experience in troubleshooting application-related problems
• Strong analytical skills

Strong knowledge and understanding of the following:

• Web based applications
• SQL Server 2008/2012/2017
• Microsoft Office products
• Test management (test planning, test execution, defect/issue resolution)
• Experience with Help Desk support preferred
• Experience with Dynamics CRM a plus

Technical Skills

• 3+ years of SQL development experience •
• ETL: SQL Server Integration Services
• SSRS and SSIS package development
• Single Sign On: SAML (1.1, 2.0), AES preferred
• Security/Encryption: PGP, RSA Cryptography
• Databases: SQL Server 2008/2012/2017
• Design Tools: Microsoft Visio
• Productivity Tools: Microsoft Word, Excel, PowerPoint

The annual salary range for this role is between: $65,000 - $80,000

Hybrid or remote option depending on proximity to office locations

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus child care discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at [email protected] or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Job tags

Salary