Sr. Helpdesk Technician

Location

Oregon State | United States

Job description

Who we are

For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization)
With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation
Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO)
We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

• Provide professional end-user support via telephone, email or web submits
• Provide restorative or maintenance actions to resolve end-user problems
• Responds to end-user problems based on standard procedures
• Track incidents and calls, including but not limited to, entering data into the database timely and accurately
• May be responsible for ensuring systems are configured properly
• Exceptional Customer Service Skills
• VPN troubleshooting

Job tags

Salary

$17 - $20 per hour