Location
Texas | United States
Job description
Summary
We Are Turning Jobs into Careers
Care Connects Us at Hyatt and we are committed to a culture of warmth, empathy and respect. At Hyatt, there is a place for you to discover a career and be a part of our shared belief that hospitality is more than just a job - it's a career for people who care. We nurture curiosity and roles at Hyatt will help you learn new skills that support your personal and professional development. Here, doors are meant ot be opened and horizons expanded. Your one-way ticket to opportunity awaits.
Come join our F&B Team as the Outlets Director at the Grand Hyatt DFW located in Terminal D of the DFW Airport. Our upscale hotel features 298 guest rooms with runway views as well as 34,000 square feet of event space. Grand Hyatt DFW is rooted in traditions of impeccable service and thoughtful amenities. We deliver the comforts of a home away from home and a consistently elevated experience.
We Offer Excellent Benefits:
- Complimentary Terminal Colleague Parking
- Complimentary meals provided when working
- Health, Dental and Vision at 30 days of employment!
- Complimentary hotel room nights
- Unlimited colleague and friends & family discounted room rates
- Holiday, bereavement and jury duty pay
- Paid vacation, sick, holiday, new child leave/bonding time after one year
- Tuition reimbursement assistance up to $1,000 per year
- 401k and Roth IRA contributions/match
- And so much more!
We believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic service and meaningful experiences. Hyatt is a place where high expectations aren’t just met- they’re exceeded.
The Outlets Director oversees the food and beverage outlets within the hotel to include: Grand Met Restaurant, Grand Met Lounge, and Private Dining. Additionally, this leader may be required to assist the Banquet operation as needed.
Responsibilities include:
- Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
- Develop and recommend the budget, concepts and objectives and manage within those approved plans
- Implement and maintain food & beverage sales/marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
- Coordinate outlet operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and employee satisfaction
- Exercise quality control for both food and beverage
- Maintain Hyatt standards of service and ensure their implementation
- Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Qualifications:
- Demonstrated ability to effectively interact with people of diverse backgrounds and experiences
- 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
- Service oriented style with professional presentations skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear and concise written and verbal communication skills
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience in implementing new food & beverage concepts
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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