Technical Training Specialist
Location
Worcester, MA | United States
Job description
The Technical Training Specialist reports directly to the Chief Learning Officer (CLO) and plays a pivotal role in shaping the technical competencies within Seven Hills Foundation and its Affiliates. This role focuses on creating, managing, and delivering high-quality educational services that encompass various facets of technical training, including but not limited to information systems.
Technical Training Specialist Responsiblities:
- Assists the Chief Learning Officer (CLO), with the development and implementation of staff technical training and continuing education exercises.
- Organizes, coordinates, and conducts technical training for new employees, in conjunction with the Human Resources Department.
- Facilitates engaging and effective classroom-based and asynchronous training sessions. Use various teaching methods to address different learning styles.
- Under supervision of the Chief Learning Officer (CLO), conducts needs assessments; designs, develops, and measures the results of technical learning and development solutions.
- Partnering with field subject matter experts for major technical training initiatives to gather information, create content, pilot new programs, and solicit feedback to validate final content delivery.
- Acquires, coordinates, and/or develops learning and development curricula for employees that meet the agency’s needs and adheres to standards established by the various accrediting, professional, and other regulatory agencies.
- Develop detailed training programs that include lesson plans, instructional materials, assessment tools, and other components necessary for effective learning.
- Maintains an in-depth understanding of the systems and software used in the organization. This includes staying updated on software changes, updates, and new features.
Additional Responsibilities
- Under the supervision of the Chief Learning Officer (CLO), coordinates and organizes conferences, lectures, demonstrations, seminars, and workshops to advance the mission of the Foundation and all of its affiliates.
- Data entry and maintenance of the learning management system (LMS) and training files.
- Liaisons with affiliate partners to understand technical training needs and provide appropriate learning solutions.
- Attains or maintains certifications necessary to teach required courses.
- Role requires initiative, collaboration skills, flexibility, detail orientation, time management ability, and the ability to solve problems independently.
- Performs other duties as required or directed.
Technical Training Specialist Qualifications :
- Bachelor's degree in Education, Computer Science, Information Technology, or a related field preferred.
- Experience in technical training, instructional design, or a similar role, preferably within a non-profit or healthcare setting.
- Excellent presentation and communication skills.
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