Location
Charleston, SC | United States
Job description
General Manager
Overview
The General Manager, focusing on guest satisfaction, associate satisfaction, and owner satisfaction. Acting as a direct supervisor to Department Heads and Managers, the General Manager will provide support and resources, both in person and remotely. Other responsibilities may include but are not limited to the following: - Oversight of all financial aspects of each hotel in portfolio: P&L, Capex, Forecasting and Budgeting. - Ensures operational excellence for at the hotel; provides support, critique and guidance to hotels falling short of brand standards and/or company expectations. - Ensure brand QA Compliance/Performance and approving action plans generated by hotel. - Acts as liaison between Departments and ownership discipline coaches, including but not limited to: Sales and Marketing, Finance, HR, Learning, Facilities, PR, Revenue Management and Owner Relations. - Acts as role model and provide guidance on company culture. Selects, develops, manages and leads management team members. - Guides, develops and implements policies, procedure and systems to improve business operations. - Provides leadership relative to annual marketing plans.
Responsibilities:
- Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments.
- Ensures all departments are profitable and maintain strong working relationships.
- Creates local and national marketing plans and pricing strategies and knows market segments.
- Responds quickly to changing market conditions and revises strategies accordingly.
- Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each salesperson on the staff.
- Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction.
- Creates the hotel's annual budget and monitors the performance of the hotel throughout the year.
- Produces monthly financial reports and knows at all times where the hotel stands against budget.
- Manages human resources functions of the hotel by controlling turnover, motivating employees,
- Focusing on employee development and retention and conducting regular employee meetings.
- Protects the hotel and its assets through enforcing and maintaining a preventative maintenance
- program.
- Completes a property Quality Assurance and franchise review semi-quarterly.
- Review’s marketing calls semi-quarterly to maintain a thorough understanding of market
- conditions.
- Completes a direct bill audit semi-quarterly.
- Implements programs that meet corporate goals and objectives.
- Evaluates the results of overall operations regularly and systematically and reports these results to the Vice President of Operations.
- Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
- Conducts area meetings semi-annually.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook. Expected to report to work on scheduled days and at scheduled times.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage
- Hour and Health laws.
- Other duties as assigned by supervisor or management.
- Experience in multi-unit leadership strongly preferred
- All candidates will be required to complete a pre-employment drug screening and background check.
Job Qualifications
- Bachelor's degree or previous experience as General Manager in the hotel hospitality field required.
- At least 2 years of related experience and/or training or equivalent combination of education and experience is required as General Manager.
- Mathematical skills are needed including, but not limited to basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used.
- Strong leadership skills with strong oral and written communication skills.
- Attention to detail, Planning and organizational ability, Customer skills, as well as Computer skills and general Accounting knowledge.
- Comfortable working in fast paced environment and willingness to be on call when away from work.
What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:
Wellness & Retirement:
- Vacation Time
- Work Life balance.
- Health Insurance and assistance with Deductible
- 401K with
Rewarding Hard Work:
- Incentive based bonus program
- Employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations!
Career Growth:
* Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself.
Equal Opportunity Employer
Job tags
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