Location
Chicago, IL | United States
Job description
We are searching for a results-oriented, growth-focused Partner Success Manager to join our Partnerships team at Sophia. The right person for this role will bring a POV on how to build new relationships and expand current relationships to hit penetration goals. This role would manage both employer and university partners, helping to build best practices in outreach and communications to support retention and growth. A portion of the role will also include supporting the Sales team with outreach and participating in solutions alignment calls with prospective universities and/or employers.
This role will be the day-to-day lead for many partnerships, responsible for understanding and offering solutions to partner's business objectives to help them to achieve their goals.
Their goals will include partner retention and growth in addition to sales outreach metrics. A candidate will be successful in this role if they are proactive, an innovative problem solver, and are continuously seeking opportunities to provide value to our partners through data and insights.
Essential Duties & Responsibilities - Develop relationships directly with university and business accounts to drive engagement.
- Be an effective storyteller, with strong presentation skills, who can successfully articulate Sophias value proposition, overcome.
- objections, and build trust and credibility to influence decision makers and secure business.
- Partner with leadership teams across client organizations to plan and execute communication strategies and engagement.
- events.
- Coordinate and execute all client-facing and employee-facing outreach events including trade shows, conferences, client.
- meetings and presentations and other events as assigned.
- Proactively present growth opportunities that align with the partner's strategic mission and assist in reaching growth goals.
- Work with marketing, creative, and product teams to support the strategy needs.
- Monitor performance, delivery, and pacing for all active campaigns and present out data to internal and external teams.
- Coordinate and execute all client-facing and employee-facing communications including email campaigns, print and electronic.
- marketing collateral, social media, and other campaigns as assigned.
- Utilize data to provide value and drive strategic conversations with accounts.
- Develop and manage a network of contacts and referral sources.
- Assess client needs and provide feedback to the leadership team.
- Collaborate with the larger Activation Team to ensure strategic alignment and adoption of best practices.
- Other responsibilities as assigned.
Job Skills - Must be a strong communicator to all levels of an organization with an ability to build relationships with clients and peers.
- Must have exceptional presentation skills, and the ability to quickly alter outreach approach based on client response.
- Sell ideas internally and externally: influence internal teams and external clients to drive quality execution.
- Ability to analyze and present data and findings clearly, concisely, and accurately, and be able to draw meaningful conclusions.
- and recommendations for action.
- Ability to work cross-functionally.
- Must be self-motivated and can motivate others.
- Must be detail-oriented and able to manage multiple projects on varying timeline.
- At least 2 years of experience with demonstrated success in account management, business development, corporate outreach, and lead generation; preferably in the education industry.
- Track record of quota achievement and ability to deliver consistently against targets.
Education - Bachelor's degree required
Other - Must be able to work more than 40 hours per week when business needs warrant.
- Must be able to use various productivity tools and systems.
- Access information using a computer.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]. PDN-9ae1d10d-b1dd-4e68-bac3-666e1f1a4a12
Job tags
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