Location
Tempe, AZ | United States
Job description
A client of Insight Global’s is looking for a Help Desk candidate to work fully onsite in Tempe, AZ. The Help Desk Manager will be extremely hands on with creating user profiles and logins, support all IT technical issues that occur, manager over a small team of help desk members and building out new processes and procedures in this department. The client needs someone extremely flexible and adaptable to change while supporting internal employees diagnose technical problems and troubleshoot procedures. In this role you will help create and manage support tickets to track internal employees issues and document appropriately.
SHIFT : Monday – Friday 8:00 AM – 5:00 PM
*FULL ONSITE ROLE !
Skills and Requirements
- Bachelor’s degree in IT, Computer Science, or a related field
- 5+ years of experience as an IT support or help desk
-Extensive experience in physical networking and Meraki network hardware
-Experience with Microsoft Hyper-V
-Hands on experience with failover cluster management, VOIP , and Avamar
-Needs to be hands on experience and not just management
- Strong technical knowledge and troubleshooting skills
- Proficiency with IT service management tools (e.g., ServiceNow, Zendesk)
- Manage relationships with third-party vendors and service providers
- Maintain an inventory of IT assets and oversee equipment provisioning and retirement
-Experience supporting large ticket orders for bulk hiring classes
- Oversee the operation of the IT help desk, ensuring timely response and resolution of technical issues -Pharmacy or healthcare background / environment null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
Job tags
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