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Location

Connecticut | United States

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Job description

**Job Title:** Remote Front Desk Receptionist

**Job Description:**

As a Remote Front Desk Receptionist, you will be the virtual face of our hotel, providing exceptional customer service and assistance to guests from the comfort of your own home. Through phone and online communication channels, you will welcome guests, manage reservations, and ensure their stay is seamless and enjoyable.

**Key Responsibilities:**

1. **Virtual Guest Reception:** Extend a warm welcome to guests via phone and online chat, assisting with check-in procedures, providing information about hotel services, and answering any questions they may have.

2. **Reservation Coordination:** Manage guest reservations remotely, including booking rooms, processing payments securely, and confirming reservation details accurately.

3. **Customer Support:** Address guest inquiries, requests, and concerns promptly and professionally through virtual communication channels, offering helpful recommendations and solutions to enhance their experience.

4. **Administrative Support:** Perform various administrative tasks remotely, such as maintaining accurate records of room availability, occupancy, and billing information, while ensuring confidentiality and data security.

5. **Collaborative Communication:** Maintain effective communication with remote hotel staff members, including housekeeping, maintenance, and management, to coordinate guest needs and ensure smooth operations.

6. **Issue Resolution:** Handle guest complaints or issues with efficiency and empathy, seeking timely resolutions and escalating matters when necessary to uphold guest satisfaction.

7. **Security Awareness:** Maintain vigilance and adhere to hotel policies and procedures regarding guest safety and security, even in a remote work environment.

**Qualifications:**

- Previous experience in customer service, hospitality, or a related field is preferred.
- Excellent verbal and written communication skills, with the ability to convey warmth and professionalism remotely.
- Strong organizational skills and attention to detail in managing reservations and administrative tasks remotely.
- Proficiency in using virtual communication tools, such as phone systems, email, chat platforms, and hotel management software.
- Ability to remain composed and adaptable in a remote work environment, with the flexibility to accommodate guest needs and varying work schedules.
- Knowledge of local attractions and amenities may be beneficial, though not required for a remote position.

**Benefits:**

- Competitive salary and remote work benefits package.
- Opportunities for career advancement within the hospitality industry.
- Virtual training and development programs to enhance skills and knowledge.
- Flexibility to work from home, offering a better work-life balance.
- Supportive virtual team environment with opportunities for virtual team-building activities.

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Job tags

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Salary